Graeme Wadley Email & Phone Number

Brighton, United Kingdom

Hands-on Service Desk Team Lead providing support to 500 plus staff in our Brighton based office. Service Desk duties include:• Provide a broad spectrum of 1st through to 3rd line support including:- Administration of Active Directory and Exchange 2010.- Build and support Windows 10, Windows 8 and Windows 7 laptops and desktops.- Administration of VMware View Desktop Environment including the creation and support of desktop builds and Thinapp applications.- Support various software applications including the Microsoft Office 2007 - 2013 suite of programmes.- Document Management administration: Opentext and Documentum.- Mobile Device Management: BES Fusion, BES 12, Blackberrys, iPads and iphones• Log, respond to and monitor service desk calls ensuring that all reported incidents and requests follow ITIL best practices and are resolved within SLA.• Manage, mentor and direct a team of Service Desk Analysts.

Senior member of a team of three supporting a user base of 250 plus staff located over six sites; four within the UK and two overseas in New York and Hong Kong.IT Infrastructure and System administration-Day-to-day administration of an Exchange 2003 organisation which consists of 4 Exchange Servers, 3 located in the UK and 1 in Hong Kong.-Administration of Active Directory, Group Policy, DNS and DHCP.-Windows server and network support, performance monitoring and planned system maintenance including patch management and Backup procedures.-Clearswift MIMESweeper and Blackberry Enterprise Server administration.-Website administration including; the purchasing of domains, DNS configuration and creating sites in IIS.-Build, support and troubleshoot Windows 7, Windows XP Professional and MAC OS X desktops-Install, support and troubleshoot various software applications including the Microsoft Office 2000 – 2010 suite of programs.-Test and evaluate new technology to improve the current IT Infrastructure.Project Management-Designed and installed a Windows 2003 Active Directory environment and took a lead role in the migration from an Exchange 5.5 to an Exchange Server 2003 organisation.-Responsible for the planning and implementation of the IT Infrastructure in the New York office. Activities included liaising and managing relationships with local service providers and suppliers and the installation of a router, switch, Domain Controller, File & Print Server, network printers and desktops.-Involved in multiple office relocations with responsibility for the successful migration of the IT infrastructure to the new locations.

Member of the IT Service Management Team who supported the IT Infrastructure of BNB Group Resources PLC - User base of 300 plus staff located at five sites throughout the UK. -Responsible for a network infrastructure that included Windows NT4 Servers, Windows 2000 Professional desktops and an Exchange 5.5 organisation. -Provided desktop and server support, Exchange administration and general server and network maintenance.

Supported over 250 members of staff located at five sites throughout the UK. -Responsible for a network infrastructure that included Windows NT4 Servers, Windows 2000 Professional desktops and an Exchange 5.5 organisation.-Provided desktop and server support, Exchange administration and general server and network maintenance.-Responsible for a Windows 2000 Professional rollout to all company desktops.