Graham Barnes Email & Phone Number

Kansas City Metropolitan Area

Lead implementation of new clients from their existing HCM software to Paycor product suite. Develop trusted relationships with senior level client contacts, often CEO, CFO, small business owners. Primary contact through implementation process, handling escalations, concerns, inquiries. Proactively consult clients on best practices and necessary system and process changes. Gather all client data and test Paycor system configuration to ensure proper functionality and quality. Conduct training sessions with new users and transition clients to ongoing Client Services Support upon successful implementation.

Kansas City Metropolitan Area

Conduct pre-call research to gather company and client intelligence. Helps manage relationships with established clients. Ask purposeful questions and listen attentively to clients to identify key business issues and drivers. Gather all of the required client data to perform vendor negotiations. Develop trusted relationships with senior level client contacts. Provide client feedback and reporting to Sales and Executive teams. Maintain elevated level of client satisfaction. Maintain client references.

Kansas City, Missouri Area

Manages a multi-million-dollar portfolio of national accounts ranging from day-to-day product issues to strategic roadmap planning, renewals and upgrades. Engages with client HR key contacts to solve complex problems, consult on industry best practices, communicate product enhancements, and manage change requests, all while ensuring clients remain in compliance with federal and state regulations. Partners with the Sales team to acquire new business and cross-sell to existing clients, as well as deliver system demos and training. Report, track, and escalate product development bugs and R&D product enhancements as necessary to improve client experience. Recommends and drives improvement to streamline and automate processes to gain operational efficiencies and reduce cost.

Engaged with Product and Development teams to create and enhance new web-based SaaS platform that manages leave administration for ADP clients. Developed training manuals and best practices guides for internal use, leading to higher levels of knowledge across the department. Created quality assurance and quality control practices for internal/external auditing. Implemented new clients from purchase to go-live and ensured a smooth transition to production support. Collaborated with third-party administrators to accurately track employees' leaves of absence, as well as with New Jersey and California State Disability Insurance. Reviewed medical certification forms for accuracy to approve leaves of absence for 30+ clients across 4 separate platforms.