Graham Green Email & Phone Number

Greater Philadelphia

• Provided ER support in manufacturing, research labs, regulatory, & IT covering 4000+ employees• Conducted 150+ cases including performance management, policy violations, & workplace investigations• Collected & analyzed ER case & voluntary exit data for recommended business strategies to VP’s• Created ChatGPT manager guide for assistance in documenting performance memos, reviews, etc.• Coached 80+ managers on best communication & documentation practices for sensitive employee matters

Rahway, New Jersey, United States

• Directed staffing & compensation for 180+ bargaining via communication with union & managers• Trained 50+ managers and HRBP’s on positive employee relations (PER) strategies• Created PER training for 11 sites based on thorough research of current trends & effective practices• Operated exit process for 150+ employees with detailed documentation for data driven decisions

Logan, Utah, United States

• Visualized internship survey data from previous student cohort for current student benefit• Collected and analyzed data on top 50 business programs in the US for program improvement• Assembled media resource page for current MHR students' internship preparation

Logan, Utah, United States

• Established training system for 300+ employees across 6 locations, decreasing turnover by 5%• Trained 5 managers in effective labor allocation which resulted in over $2000 of savings per quarter.• Mediated employee-relations conflicts creating a stronger collaborative team environment• Conducted hiring interviews and placement for over 10 front-of-house employees• Built standard onboarding package implemented across all Café Sabor locations

Logan, Utah, United States

• Coached 15+ servers on upselling strategies and saw a 15% increase of add-on food items• Trained 10+ foreign exchange workers from 4 different countries on server hospitality• Trained staff on conflict management with customers, saw a 13% decrease of negative online reviews• Established disciplinary system for over 30 employees resulting in• Balanced daily tip reports, on average of $5,000 in daily sales, to aid in the payroll process

Greater Salt Lake City Area

• Created over 12 loyal customers while working as the restaurant’s sole server of 40+ tables• Enhanced customer experience leveraging clear communication which resulted in a tip average of 30%

Logan, Utah, United States

• Analyzed the communication and hospitality data of over 200 interpersonal encounters• Collected over 200 encounters of qualitative and quantitative data for renowned scholar Dr. John Seiter• Applied Institutional Review Board (IRB) training & certification to ensure ethical research practices

Logan, Utah, United States

• Provided private and public feedback to over 40 students on their speaking & writing• Delivered speeches and presentations to various groups, ranging from 10-150 attendees

Greater Salt Lake City Area

• Achieved the record for highest 1-day sales- over $1,300 in dietary supplements • Exceeded sales forecast by 15% via ethical persuasion skills and audience analysis