Bringing all my previous experience to deliver a wide range of projects and business improvements for this rapidly growing and very successful insurance company. Very excited about making a tangible difference.

As part of a global change team, I was responsible for driving structured change across projects, programmes, and the organisation, reporting to the Senior Project Manager. I collaborated with stakeholders to implement change frameworks, improve change maturity, and manage complex transformations. My role involved delivering data-driven insights, coordinating global workstreams, and developing tools and networks to support continuous improvement and adoption.Key Highlights from My Role:► Led the implementation of a new claims management system, resulting in £250k savings in the first year and significantly reducing operational inefficiencies.► Established a Change Agent Network in the US, reducing non-active customers by 33%, saving maintenance costs, and improving customer engagement.► Developed a strategic change toolkit for project managers and led the delivery of All Staff sessions to enhance organisational change maturity, increasing the company’s overall change capability.

My passion is making a positive difference through leading change. For organisations, a successful change programme improves performance long term while minimising the productivity gap; for colleagues it means less uncertainty, less unclear disruption and greater engagement. I am currently mentoring new change managers and developing some of my agile skills (agile coach and scrum master) while keeping up with the latest project/change trends within our profession.

In this role, I led a team delivering business improvement initiatives and change management processes, overseeing system upgrades and process optimisations. My focus was on driving operational efficiency and building sustainable cultural changes across the organisation by applying change, Lean Six Sigma and Agile methodologies.I worked closely with stakeholders to ensure seamless change adoption and measurable improvements.Key Highlights from My Role:► Led a significant business improvement programme that delivered £200k in staff savings annually byreplacing outdated systems and processes.► Applied Lean Six Sigma methodologies to cut customer response times from 8 days to 2, improvingengagement and service levels.► Successfully implemented new processes that empowered teams to solve operational issuesindependently, leading to increased staff productivity and accountability.

In this combined role of change and project management, I led a team of six, including two second-line support staff, ensuring business readiness for change across multiple projects and initiatives. My responsibilities extended to developing the team, representing the department in high-level meetings, and overseeing business continuity planning. My success in this role led to a promotion into a newly created senior position, reflecting the growing reach of our change management activities.Key Highlights from My Role:► Successfully led change management efforts across multiple projects, ensuring smooth transitionsand high levels of readiness, resulting in more efficient project launches.► Represented the department at strategic meetings, providing insights on change impacts andreadiness, which strengthened stakeholder confidence in our initiatives.► Promoted to Senior Change & Business Improvement Manager, recognising my ability to lead criticalchange initiatives and expand the scope of organisational transformation efforts.

As Programme Manager, I ensured the timely launch of qualifications while addressing and resolving anyissues encountered during the delivery process. I also led a team of portfolio-based project managers anda technical support team, overseeing a wide range of business-critical projects. My role was integral tomaintaining project timelines, resolving delivery challenges, and ensuring project success across theorganisation.Key Highlights from My Role:► Led the timely and successful launch of multiple qualification programmes, ensuring all projects metbusiness and regulatory requirements.► Managed and developed a diverse team of project managers and technical support staff, improvingoverall project efficiency and delivery outcomes.► Recognised for strong leadership in resolving complex project issues, resulting in improvedstakeholder satisfaction and project success rates.

In this role, I was responsible for the business direction and commercial success of a specialised businessunit focused on the transport industries. My leadership contributed to exceeding growth targets, ensuring the continued commercial success of the unit. I also managed the portfolio of projects aligned with business objectives and led initiatives to drive business growth.Key Highlights from My Role:► Exceeded growth targets in 2008 and 2009 by implementing strategic initiatives that expandedmarket share and increased revenue.► Managed a diverse portfolio of projects, ensuring alignment with business goals and deliveringsignificant commercial success for the unit.► Developed and executed strategies

Marketing specialist collaborating across the organisation to deliver both strategic and tactical solutions for a wide range of industries.

Marketing manager responsible for undergraduate recruitment in the health sciences (nursing midwifery, etc).