A confident, ambitious and highly qualified professional with 15 years of distinguished performance in the hospitality sector. A strong broad-based background (front office, operations, quality management, training and development in revenue and front office management) encompasses exceptional work ethics, efficiency and commitment to organizational objectives within a highly competitive and rapidly changing market place. Proactive manager, dependable team builder and tactical planner with proven ability to face challenges head-on and execute sound strategies. Currently involved in training and quality development at the Taj Wellington Mews-Luxury Residences

Taught Front office Management and Revenue Management at the Taj Training School for two years. We had a 100% placement with major hotel companies.Co-authored four books with the students at the Institute:Front office Management for Year 1Revenue Management for Year 2Luxury Products of the futureLuxury Hotels and Maximising revenue

Leading a team of 30 associates and managers at various levelsAchieved the highest levels of guest and associate satisfaction during this time.

Completed a six month orientation programme in all areas viz, Reservations & Revenue Management, Front office, Reception, Cashiers, Bell Desk, Concierge, Main Porch and Business Centre.Was instrumental is setting up launching the hotel's first duplex Taj Club in 1998Part of the start-up team in Front office operations at Blue Diamond Pune in 1999