Requirements Gathering, Stakeholder Management / Collaboration, Full SDLC, BI & CI, Agile & Waterfall methodologies, Issue Remediation, Reporting

Various projects and roles includingPega CPM Use Case Review, User Acceptance Test Scripting, User Acceptance Test Execution, defect management, working with 3rd parties on / off-shorePega BPM User Acceptance Test Scripting, User Acceptance Test Execution, defect management, post implementation support for business communityProcess Improvement Initiatives including barcoding of outgoing / incoming mail items, 1st / 2nd level indexing of workflow items, reduction of printed / posted outgoing mail itemsRegulatory projects including cessation of contracting out 2012, Politically Exposed Persons / Sanctions List checkingMigration of Pension Schemes from Aquila Administrator to JLT's ProfundCustomer Services initiative to review production issues, prioritize, produce relevant documentation, review test plans and test results, liaison with customer services regarding implementation and identify any impact to the business and ensure readiness

Review Unisure 4R1 Functionality / Data / Business Processes to determine why numerous manual payments were being made wide of the system. Based on findings recommend changes to Functionality / Data / Business Processes to reduce the number of manual payments being made.