Brooke Graham

Brooke Graham Email and Phone Number

Moving businesses and organizations forward with a growth mindset, prioritized action, creative solutions and always, ALWAYS collaboration. @ Autodesk
san rafael, california, united states
Brooke Graham's Location
Portland, Oregon, United States, United States
Brooke Graham's Contact Details

Brooke Graham personal email

n/a
About Brooke Graham

Propeller is a management consulting firm with offices in Portland, San Francisco, Silicon Valley and Denver. We’re consultants, fixers, and change makers - but mostly we're a company full of people who love the adventure of solving complex problems. Please feel free to get in touch to learn more about how we can help your organization solve its toughest challenges.Brooke helps clients plan and implement strategic, operational and organizational initiatives. Her areas of expertise are:- Project Management- Change Management- Process Improvement Analysis and Customer Journey Mapping- Customer and User Experience Strategy and Design- Resource Planning and Management- Interactive Facilitation

Brooke Graham's Current Company Details
Autodesk

Autodesk

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Moving businesses and organizations forward with a growth mindset, prioritized action, creative solutions and always, ALWAYS collaboration.
san rafael, california, united states
Website:
autodesk.com
Employees:
12846
Brooke Graham Work Experience Details
  • Autodesk
    Chief Of Staff, Customer Technical Success
    Autodesk Jan 2023 - Present
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  • Propeller
    Growth Leader
    Propeller Nov 2022 - Feb 2023
    Portland, Oregon Metropolitan Area
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  • Propeller
    Business Development
    Propeller Sep 2018 - Nov 2022
    Portland, Oregon Area
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  • Propeller
    Consultant
    Propeller Jun 2016 - Sep 2018
    Portland, Oregon Area
    Propeller is a management consulting firm with offices in Portland and San Francisco. We’re consultants, fixers, and change makers - but mostly we're a company full of people who love the adventure of solving complex problems. Please feel free to get in touch to learn more about how we can help your organization solve its toughest challenges.
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  • Energy Trust Of Oregon
    Sr. Customer Experience & Operations Manager
    Energy Trust Of Oregon Nov 2013 - Jun 2016
    - Led internal process improvement, project and change management and organizational design lcross-functional projects- Developed customer experience strategy, standards and procedures to ensure a high-quality customer experience- Led customer-focus priority, identifying opportunities for improving the customer and contractor experience, including creating strategic plans and road maps- Led, managed and provided day-to-day oversight of the Customer Service and Trade Ally team and its functions, including budget and contract management- Created systems and protocols to minimize risk in customer service operations and manage escalated cases- Provided strategic input into customer relationship management (Microsoft Dynamics CRM) system direction and help organization manage enhancements over time
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  • Vanderhouwen & Associates, Inc., Hired By Energy Trust Of Oregon
    Project And Change Manager
    Vanderhouwen & Associates, Inc., Hired By Energy Trust Of Oregon Oct 2012 - Nov 2013
    - Managed utility Data Transfer Project including establishing process and system sharing 1.5 million utility customers' information securely on a monthly basis- Served as change management lead on Utility Data Transfer project, including stakeholder communication- Developed and facilitated CRM system training and ongoing support plan and structure for 250 staff as part of a change management effort
  • Brookfield Consulting
    Owner
    Brookfield Consulting 2010 - 2012
    - Managed project to streamline and set standards for incentive applications to ensure a simplified experience for customers, resulting in over 100 forms updated and a template created for all 300 incentive applications- Facilitated over 22 cross-functional and program-specific process improvement exercises, resulting in over 200 solutions implemented- Trained over 30 staff and contractors on process mapping, helping to create a culture of process improvement at Energy Trust- Facilitated strategic planning sessions at Energy Trust and Banfield Pet Hospital
  • Energy Trust Of Oregon
    Residential Marketing Manager (2007 - 2009) And Communications Coordinator (2003 - 2007)
    Energy Trust Of Oregon 2003 - 2009
    - Developed and maintained marketing plans and budget- Managed and created print and electronic publications and communications - Prepared for local and national media- Planned events, education and outreach- Managed collaborative marketing campaign efforts
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  • Cityclub
    Administrative Assistant, Database Manager
    Cityclub 2001 - 2003
    - Developed informational materials - Enhanced customer service- Administered membership database- Managed event registration process
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Brooke Graham Skills

Microsoft Office Microsoft Excel Microsoft Word Customer Service Powerpoint English Research Windows Outlook Teaching Process Improvement Project Management Project Planning Editing Process Redesign Training Workshop Facilitation Employee Training Culture Change Change Management Critical Thinking Strategic Planning Marketing Communications Customer Relationship Management Systems Microsoft Dynamics Visio Ms Project Meeting Planning Crm Community Outreach Budgets

Brooke Graham Education Details

Frequently Asked Questions about Brooke Graham

What company does Brooke Graham work for?

Brooke Graham works for Autodesk

What is Brooke Graham's role at the current company?

Brooke Graham's current role is Moving businesses and organizations forward with a growth mindset, prioritized action, creative solutions and always, ALWAYS collaboration..

What is Brooke Graham's email address?

Brooke Graham's email address is bg****@****pdx.com

What schools did Brooke Graham attend?

Brooke Graham attended University Of Montana, Portland State University.

What are some of Brooke Graham's interests?

Brooke Graham has interest in Children, Civil Rights And Social Action, Education, Environment, Human Rights.

What skills is Brooke Graham known for?

Brooke Graham has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Research, Windows, Outlook, Teaching, Process Improvement, Project Management.

Who are Brooke Graham's colleagues?

Brooke Graham's colleagues are Roger Miquel, Andrew Milford, Rashmi Chandak, Raghav Tiwari, Katie York, Yana Lisogurski, Yugandhar Pulluru.

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