Graham Harris Email & Phone Number

High Wycombe, England, United Kingdom

The largest employee owned UK multi market distributor with national depot coverage and deep stocks to service the Mechanical Services, Fire Sprinkler and Dry/Wet riser markets.• Led and managed branch operations in its entirety including Transport, Warehouse, Sales, Administration and Woodshop.• Full budgetary and P&L responsibilities. • Identified cost savings and efficiencies for the site. • Managed internal and external stakeholder relationships• Identified, implemented and championed new business initiatives and improvements through transformational leadership and effective change management techniques.• Maintained compliance standards across all targeted areas including Health and Safety, FORS Bronze & Silver accreditation and external FSC audits. • Driving force behind industry leading customer service levels, creating a culture of service excellence. • Optimised branch performance through the design and monitoring of challenging KPI’s and performance parameters.• Ensured full branch adherence to UK Employment Law through the creation and implementation of new policies and procedures, and by up skilling the site on HR legislation. Personally responsible for the creation of an Absence Management and Performance Improvement policy, both of which have now been rolled out across the wider group. • Driving force behind a transformational culture across the branch, with values firmly aligned to the business and Employee Ownership Model. • Led the branch through the unprecedented COVID-19 pandemic, whilst overseeing sales growth of + £6 million and a headcount increase of 27% over a three year period.

Reading, Berkshire, United Kingdom

• Planned, managed and controlled all areas of the warehouse operation and costs with maximum efficiency to ensure it exceeded customer expectations.• Set, agreed and managed objectives and KPI's with direct reports to achieve a ‘best in class’ warehouse operation.• Defined and executed the vision for the site by working closely with the senior team, and ensuring it was aligned with the client’s strategy.• Managed all assets and activities within the scope of the warehouse operation through clearly communicated processes and KPI’s to achieve contractual requirements to meet customer’s needs.• Measured and reviewed performance against company and customer KPI’s and implemented appropriate actions to seek continuous improvement.• Delivered full compliance to all company and legislative requirements.• Lead and managed a culture that is focused on maintaining and continuously improving Health and Safety standards across the warehouse operation.

Reading, Berkshire, United Kingdom

•Contract Logistics Shift Manager employed within the Waitrose Frozen National Distribution Centre, with direct responsibility for 60 employees. •Ensured all targets were met using resource plans to achieve customer KPI's and SLA's. •Site H&S Champion ensuring all site Risk Assessments were maintained, accidents reported in line with K+N procedures and the driving force behind a H&S compliance audit improvement of 18%. •Developed and promoted 5S lean methods and initiatives to eliminate waste, reduce costs and improve safety. •Improved results and increased profits through the Performance Management System. •Conducted absence management meetings, investigations and disciplinaries as required. •Holiday, sickness and absence managed to ensure adequate staffing levels and all return to work interviews carried out. •Appraisal writing for all staff providing feedback on strengths, areas for development and future recommendations. •Identified continuous improvement opportunities and led numerous projects as a certified Lean Six Sigma Yellow Belt generating year on year savings for the site. •Key stakeholder and operational lead for the implementation of a lucrative new contract. •Generated invoices and reviewed weekly financials. •Deputised for the Operations Manager in their absence.•Recipient of two colleague recognition nominations under the delivering customer excellence and demonstrating drive and commitment categories.•Nominated for the 2018 CILT awards under the ‘Rising Star’ category.

Heathrow

•Shift Manager with direct responsibility for 24 personnel. •Managed the shift’s sort and distribution process, maintained and improved accuracy of the sort by challenging issues and identifying and implementing solutions.•Managed cost within the shift by controlling overtime and by identifying cost efficiencies. •Conducted daily staff briefings to feedback on issues and area’s of improvement, raising KPI awareness and driving improved performance.•Health and Safety representative for approximately 100 personnel. Completed risk assessments, identified and implemented safer methods of work, managed and maintained the site H&S plan and raised H&S compliance to 95.34%.•Daily analysis of service levels and corrective action taken as required. •Holiday, sickness and absence managed to ensure adequate staffing levels and all return to work interviews carried out. •Appraisal writing for all staff providing feedback on strengths, areas for development and future recommendations. •Developed a multi-skilled and flexible workforce through regular staff training and development. •Produced and submitted daily reports for senior management in a timely and accurate fashion. •Conducted job interviews for all prospective candidates in line with the companies recruitment policy.•Deputised for the Operations Manager in their absence.

Raf Brize Norton

• Shift Manager within the largest military cargo warehouse in the UK, ensuring the receipt and despatch of cargo worldwide in support of on-going operations, exercises and humanitarian relief.• Accepted and processed in excess of 20 tonnes of freight a day, working to extremely tight deadlines.• Completed freight paperwork for all aircraft movements, receiving laudatory praise from Senior Management for consistently delivering a timely and accurate service. • Prepared a wide array of freight for transportation by air such as high explosives and life saving equipment.• Ensured all dangerous air cargo complied with current regulations prior to transportation by air.• Maintained relationships with suppliers, handling agents and senior management to continually improve operations.• Supervised personnel in every aspect of warehouse operations, staff training and personal development ensuring they completed all aspects of their Record of Achievement.• Ensured full adherence to the organisations Health and Safety policy. • Maintained continuous improvement program to ensure efficient and effective operations.• Conducted Quality Assurance Audits, fully investigated compliance and submitted detailed reports with my recommendations.• Appraisal writing for all staff providing feedback on strengths, areas for development and future recommendations.

Raf Northolt

• Co-ordinated the reception of all compassionate case passengers repatriated from overseas theatres, ensuring their swift transition through any major UK airport. • Solely responsible for all MoD chartered flights being handled out of any civilian airhead. • Planned and co-ordinated the support for diverted aircraft to any UK airport during periods of adverse weather, ensuring the MoD’s diversion policy was strictly adhered to. • Liaised with airport management and ground handling agents acting as the sole MoD representative. • Reception of all RAF aero-medical flights at Birmingham International Airport, ensuring all ground handling requirements were in place to facilitate the transfer of critically ill patients to hospital for life saving treatment. • Government Procurement Card holder charged with the responsible spending of public funds and the timely reconciliation of all transactions. • Drafted and revised Working Instructions ensuring best practices were implemented, maintained and reviewed.

Raf Brize Norton

• Responsible for providing passenger handling expertise at the Royal Air Force’s busiest and most diverse airport.• Managed the check in process for all departing aircraft.• Answered customer queries relating to flight bookings, flight scheduling and all other general enquiries both face to face and over the telephone.• Investigated and resolved all customer complaints to a successful conclusion.• Regularly briefed up to 200 customers in unison in the event of aircraft delays and cancellations, showing empathy and compassion, whilst actively seeking resolutions. • Ensured a first class delivery of passenger handling through exemplary customer service, staff training and the exploration of improvement strategies.• Appraisal writing for all staff providing feedback on strengths, areas for development and future recommendations.

Worldwide

Also completed tours of Iraq, Qatar, Falklands and Cyprus

English Language, Gcse Grade C

Business Studies, Gcse Grade C