Graham Carlson Email & Phone Number

Chicago, Il, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston

Customer advocate in digital marketing through the BlueConic Customer Data Platform. Ownership of a customer lifecycle, from training to reducing churn. Responsible for training, webinar content, documentation, connection to third-party vendors and technical troubleshooting.

Chicago, Illinois

Sales engineering for clients interested in new or creative refresh in banner advertisementsCreation and execution of timeline, project plan, technical and creative implementation, documentation, creative decision-making with future project in mindCreation of annotation documents for future client access

Chicago

• Responsible for direct client interaction for Signal’s tag management platform, the largest grossing product in Signal’s product offering• Technical management of Signal tag management clients including, but not limited to Kohl’s, Sony, ASDA and Havas Media• Design and development of robust implementation solutions with tag management, Adobe Suite products, Google Advertising products, Facebook Advertising products using Javascript, and jQuery• Sole manager of larger scale internal product implementations like Google Adwords tag integration update and Eyeview tag integration• Spearhead technical troubleshooting surrounding tag implementation issues • Oversee training of new Signal employees in all departments on the TMS UI and Signal processes

Chicago, Illinois

• Implementation of the OpinionLab Javascript-based solution for new and existing clients• Sales engineering for new clients of OpinionLab in conjunction with the Sales team• Balanced project management load of 10 implementations at a time in various stages

Resource management for website development. Business specification analysis for implementation. Quality assurance for websites. Design consultation. Client management and support.

Lille Area, France

Through TAPIF, taught English as a second language to French middle school students. Designed activities, games and exercises aimed at developing their conversational and written English skills.

Saginaw, Michigan

Inbound and outbound calls regarding General Motor's Powertrain Warranty in English and French. Assisted dealers in determining repair and replacement costs, submitting claims for payment and diagnosing problems. Approved claims for payment by General Motors. Trained incoming employees. Assisted technicians and engineers in the US and Canada with technical translation over the phone and by email. Assisted technicians and engineers with diagnostics over the phone. Translated for Powertrain modules as well as Sat Nav modules. Assessed warranty coverage and followed set protocol and procedures for determining payment.