Graham Loan Email & Phone Number

St Andrews, Scotland, Gb

Dundee City, Scotland, United Kingdom

Edinburgh, United Kingdom

Leading the successful design and delivery of an organisational restructure of Scotland operations impacting 1,200 employees.Coordination of activities between multiple projects to ensure they deliver operational transformation programme objectives.Developing the budget and delivery plan for the programme.Developing business cases for projects within the programme and securing funding for delivery.Ensuring goals are met in areas including finance, quality and team member performance.Meeting with stakeholders (SGN board, executive team, employees, suppliers and trade unions) to communicate programme progress, issues and decisions.Managing programme risks.

Edinburgh, United Kingdom

Authoring chapters of the company business plan for the operations department covering the period 2021-26 for submission to the industry regulator. This involved developing the narrative and supporting evidence to create a strong argument for funding. The process was supported through extensive internal and external stakeholder engagement; scenario development; scanning other relevant sectors; and forecasting future expenditure to deliver regulated outputs.

Edinburgh, United Kingdom

Represented Scotland operations on the Operational Excellence change programme, identifying opportunities for improvement across operational departments, analysing data, developing business cases and implementing change.

Glasgow, United Kingdom

Responsible for the safe operation of the gas distribution network, gas meter work, new gas connections and reinstatement activities in the Glasgow area. Delivery of safety, customer and environmental targets through efficient management of available resources - both direct labour and contractor.Effective engagement with local authorities, emergency services, political representatives and third sector organisations to minimise the impact of SGN's operations on key stakeholders.Ensuring compliance with industry codes of practice and legislation through a team of 8 direct reports and an extended team of up to 100 field-based staff.

Glasgow, United Kingdom

Developing transformation capabilities to produce a Target Operating Model, Transformation Map and Transformation Strategy document against credible future scenarios. Reviewing regulatory outcomes and KPI’s for strategic workload areas. In addition, identifying, implementing and tracking short-term initiatives that provide benefits to SGN.Identifying medium/long term initiatives and securing business support and approval. Preparing a plan for progressing their implementation and developing future scenarios for SGN into GD2.Working with Operations, Network, Corporate, Customer and Stakeholder Managers through visioning exercises. Providing project updates to senior management across the business to executive level and ensuring relevant stakeholders are kept informed of progress.Developing cost/benefit analysis on future initiatives in order to support investment proposals and working with IT to review current and future systems requirements.

Dunfermline, United Kingdom

Produce and analyse performance data, implement and monitor identified improvement actions. Control £5m of annual opex budget and oversee £10m of project-related expenditure. Develop local business plan with relevant stakeholders and ensure delivery of agreed objectives.Statistical monitoring and analysis of individual and team performance and development of performance improvement plans. Chair disciplinary, capability, grievance and sickness absence hearings and undertake investigations as required.Develop a culture of continuous improvement and provide an environment where innovation is encouraged and rewarded.

Dunfermline, United Kingdom

Lead, co-ordinate and work as part of a team (direct and contractor resource) responsible for extending, maintaining and repairing the local gas distribution network in accordance with set work programs, emergency service obligations and customer requirements, in a safe, cost-effective and responsive manner.Balancing priorities to ensure operational standards of service and customer requirements are achieved in line with resource availability, other programmed work and cost efficiency.

Glasgow, United Kingdom

Responsible for attending gas emergencies reported by the public. Safe guarding life and property, communicating actions and liaising with partner services such as local authority or emergency services. Assessing risk associated with gas network infrastructure and conducting maintenance work. Qualified to undertake metalwork in domestic, industrial and commercial environments.

Falkirk, Scotland, United Kingdom

City & Guilds NVQ Level 3 in Gas emergency service operations

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Master Of Business Administration - Mba, Technology Management

Education record