Vulnerability Liaison Specialist
Current- ️Responsible for the provision of proactive front-line customer engagement for vulnerable or at-risk customers as part of our planned work to ensure that their needs are identified, and reasonable provisions are put in.
- ️Responsible for supporting vulnerable customers with relevant offers through SGN’s Additional Services and local support schemes designed to support customers in vulnerable situations use energy safely, efficiently.
- ️Responsible for identifying opportunities to engage vulnerable customer groups in community centres to provide safeguarding support services that help vulnerable use energy safely, efficiently and affordably.
- ️Working alongside our operational and customer experience teams to support the implementation of initiatives that help customer facing teams ‘never walk away from a customer in need’ through promotion and feedback
- ️Working alongside our operational and customer experience teams to look for opportunities to improve customer experience, reduce customer complaints by sharing customer feedback and insightsSupport our customer.