Scott Macphee-David Email & Phone Number

West Of Scotland

▪️Responsible for the provision of proactive front-line customer engagement for vulnerable or at-risk customers as part of our planned work to ensure that their needs are identified, and reasonable provisions are put in place along agreed customer journeys from notification to work complete▪️Responsible for supporting vulnerable customers with relevant offers through SGN’s Additional Services and local support schemes designed to support customers in vulnerable situations use energy safely, efficiently and affordably▪️Responsible for identifying opportunities to engage vulnerable customer groups in community centres to provide safeguarding support services that help vulnerable use energy safely, efficiently and affordably, including advice on resilience to utility outages▪️Working alongside our operational and customer experience teams to support the implementation of initiatives that help customer facing teams ‘never walk away from a customer in need’ through promotion and feedback▪️Working alongside our operational and customer experience teams to look for opportunities to improve customer experience, reduce customer complaints by sharing customer feedback and insightsSupport our customer service and operational teams with customer welfare support where required during gas emergencies in hours and via the regional standby rota

Glasgow City, Scotland, United Kingdom

Everyone should feel comfortable getting the support they need. I will be working and supporting people and their goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. I support people in a way that’s right for them either face to face, in their local service, community or online. I provide a free and confidential service without judgement. Using my expertise, I will improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.Community Link Workers build up great connections and local presence; so as to strengthen the connection between the GP Practice and the community. Community Link Workers also have a role in supporting the GP Practice to look at wellbeing for the Practice.My role is a ‘generalist’ role; meaning that I will see people facing all kinds of health and wellbeing challenges; including low level mental health difficulties, disability, long term conditions, bereavement, poverty, relationship difficulties, experience of trauma, housing problems and parenting challenges to name just some.My remit is to offer evidence based interventions to motivate people and to link them with the right tools, community support or services to improve their wellbeing. This is done using face to face, online and telephone work.

Motherwell, Scotland, United Kingdom

As a Delivery Service Partner with the world's largest online retailer, Amazon. Edsco Logistics deliver parcels to both residential and commercial customers across the central belt of Scotland. Edsco Logistics ensure that Amazon customers receive the highest customer service all with a smile.

Giffnock

Dignity, choice, involvement, collaboration and participation are the guiding principles and values of how we approach and deliver our work which is to provide comprehensive information, advice and support on Self-Directed Support to the local community. The project will work with a lead agency (our consortium partners), to build on existing networks and ensure there are strong links with the appropriate operational teams within East Renfrewshire Health & Social Care Partnership. We are involved in relevant strategy and steering groups with the responsibility for the implementation of SDS locally. My duties include; Production and distribution of relevant information for SDS members, stakeholders and the wider community of East Renfrewshire. Providing support and advice to individuals, carers and families with all aspects relating to SDS.Working in partnership with East Renfrewshire Council, local organizations and voluntary groupsMaintain a tool kit of resources to help people and practitioners understand health and social care processes linked to Self-Directed Support.Provide brokerage and mediation when dealing with Health and Social Care Professionals.Workshops & Event (planning) · Identify, plan, and implement relevant health and social care topics in collaboration with local partners.Keep abreast with national and local trends and changes to SDS. Maintain and update community services directory to reflect these. · Maintain accurate records to ensure efficient documentation of all areas of service and provide data (qualitative and quantitative) to be used for monitoring progress, identifying needs and influencing future planning, and expense/budget management. Be responsible for personal development planning and identify areas of improvement aligning to service objectives and outcomes.

West Dunbartonshire

As a Support Worker with West Dunbartonshire Council HSCP, it is my job to work as part of a core staff team and support service users in their home environment. It is also my responsibility to support and enable service users to access a wide variety of community resources. I also support service users with personal care needs, socialisation, achieving agreed outcomes and to develop independent living skills within their own tenancies. It is my job to ensure that as far as practically possible, the support that I provide contributes to the improvement in quality of life for the service users. As a keyworker, it is also my role to ensure that all records pertaining to the implementation and reviewing of support plans are up accurate and up to date, with full service user involvement.It is also within my role to work in a multi disciplinary way with other agencies involved in the support provided to the service user.

East Renfrewshire

As a Support Practitioner within The Richmond Fellowship Scotland, I was part of brand new dedicated service that supported 15 young adults in transition from Child Services to Adult Services. I have experience supporting individuals with Down's Syndrome, Autism, Asbergers, Bipolar Affective Disorder, Cerebral Palsy, Fragile-X Syndrome and Schizophrenia. I reportedto my Senior Support Worker and I was responsible for the delivery of support on a day to day basis. This was in compliance with each individuals personal support plan and it was my role to promote their independence and aim to deliver positive outcomes for each individual. As a key worker it was also my responsibility to create, contribute and maintain personal support plans whilst adhering to company policies, national legislation and care standards. In the role, I also had a duty of care to protect the people we support from any harm and abuse and whistle blow to line management or the relevant authorities. I was also responsible for maintaining effective communication between my senior support worker and my colleagues to ensure we maintain a high level of support that is personal to each individual and their needs. As a key worker I alsocontributed towards the creation and maintenance of risk assessments.

Renfrewshire

As part of the Future Jobs Fund initiative run by the Scottish Executive and a number of Voluntary Organisations. I worked as a Support Assistant with The Richmond Fellowship Scotland for 6 months to gain valuable experience in the Social Care Sector. This initiative was to give anyone between the ages of 18-24 who were unemployed the chance to gain valuable employment experience in a new sector without any qualifications. I was responsible for the provision of support for two elderly gentleman with additional support needs in their own home and out in the community.