Graham Marcy Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

TAM managing technical relationships for strategic accounts and acting as the connection between clients and internal R&D teams for robotics based operational systems.- Chief point of contact for client technical needs for short- and long-term projects and analytics.- Leverage knowledge of robotic, computational, and operational systems to effectively communicate current and potential capabilities of Takeoff systems to meet client needs.- Assisted in real time evaluation and support of technical issues and coordinate onsite response to operational issues.- Facilitated tight feedback loops to the product team to ensure client priorities are clearly reflected in well-groomed backlogs and that client’s technical roadmap remains on track.- Led root cause analysis for high severity issues and ensured mitigation steps are executed while building protocols to reduce issues across clients.- Organized communications and scheduling for deployments and maintained ongoing SDLC schedules. - Actively managed, researched and diagnosed complex problem tickets to ensure issue rate was below 1% of all interactions.

1 S Wacker Dr #1610, Chicago, Il 60606

TAM and data consultant managing client relationships by communicating client needs to internal engineering teams and client engagement personnel.- Manage multiple (5) large-scale retail and grocery clients throughout North America impacting their strategic analytics and delivering impactful reporting around their performance to improve efficiency, profitability, and customer engagement.- Implemented new products/SaaS platforms amongst clients and engaged in program direction and ownership.- Streamlined reporting and internal processes via automation of stored procedures and scripts- Engaged in consulting opportunities through discovery projects with large hospitality and retail clients to advise on data governance and process improvement.-Implemented quality assurance procedures to pre-emptively identify ETL issues and inform clients of potential failures, reducing production delays and allowing for corrections and assessment ahead of processing.

111 N Canal St, Chicago, Il 60606

Engineer leading full implementation of Revenue Cycle Management data for various healthcare entities.- Engage healthcare clients and facilitate ETL process to provide full revenue cycle analysis, missing charges, and various other data inconsistencies to patient level analysis and excellent ROI for a broad range of clients.- Perform full system analysis of patient data to identify coding anomalies and build out client-guided workflows to identify sources of missed revenue and missing charges.- As a seasoned engineer on the team, worked closely with newer engineers to increase competency and improve skill-sets of new hires to create a more advanced team of engineers.- Build ETL frameworks and multiple tools for improved process time and streamline work efforts on our team to lower turnaround time of implementations, resulting in higher client satisfaction and lower workload internally.

Skokie, Il

In addition to responsibilities and roles contained within the Senior Analytics Associate role, served as lead for the data operations team.- Assist in new hire development and on-boarding process to bring new analysts up to speed on Sg2's processes and improve technical skills.- Serve as direct resource to other members of Data Operations team in project delivery and client engagement. Assist in alleviating bottlenecks and help to eliminate project roadblocks to reduce project delivery time and increase other analysts knowledge of processes.- Work on improving methodologies and leverage SQL and SSIS skills to increase efficiency in data acquisition and validation processes.

Skokie, Il

Client facing lead analyst for Sg2’s strategic analytics team.- Process and manage delivery of Sg2’s largest and most complex analytics contracts.- Build analytic tools and custom hospital performance metrics to client strategy teams to improve hospitalperformance and provide strategic analysis of healthcare provision.- Mentor team while providing expert help and technical support, and manage knowledge transfer.- Identify operational improvements and create SQL based applications to improve standard operatingprocedures and reduce delivery times for analytics.- Provide expert consultation to non-technical teams regarding Sg2 analytics utilization.- Collaborate with multiple departments to identify developmental improvements and convey clientneeds to product development teams.- Single point of contact between all stakeholders, both client and internal, on analytics projects.

Stellenbosch, South Africa

Lead engineer for start-up infant medical devices firm in Stellenbosch, South Africa.- Designed and supervised clinical test trials for new phototherapy system to treat infant jaundice.- Drafted ethics approval to meet medical device testing standards, electrical circuit development, and product testing on neonatal participants.- Validated efficacy of and clinical applications of phototherapy devices. Consulted with neonatologists and infant-care specialist for clinical trials at specialized maternity centers.- Redesigned system’s solid-state aspects to reduce circuit cost and allow for lower heat output of blanket along with allowance for monitoring of infant breathing rate.

Research assistant to Jaime Grutzendler, M.D. on in vivo/in vitro studies of synaptic plasticity in animal models of neuroregenerative diseases.- Improved microsurgical procedures and imaging techniques to investigate research topics.- Researched new findings on topics in neurodegeneration, immunohistochemistry and imaging.- Advanced research on knowledge of neuroregeneration and newly discovered models of pseudopodia.- Applied prior lab findings and engineering background to new models for cancer metastasis.

EPIC Software Coordinator, Budget Analyst, Patient-Doctor Interaction Coordinator

M.S., Biomedical Engineering

Certificate, Global And Ecological Health Engineering

B.S., Biomedical Engineering

Activities and Societies: Biomedical Engineering Society, Polar Plunge Society, Order of the Engineer