Graham Neale Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Responsible for marketing and P&L initiatives surrounding software products. Manage ecommerce website, including extraction and analysis of metrics, as well as market research for product innovation. Also implemented new CRM (SugarCRM) and responsible for developing operational efficiencies across the company through improved business processes and workflows.

Santa Cruz, Ca, Us

- Develop weekly and monthly channel communications (i.e. newsletters and email communications)- Handle logistics for translating marketing material into Spanish and Portuguese through outside firm- Manage channel partner lists in Salesforce- Schedule webinars for Latin America channel partners- Report on website metrics for all Plantronics Latin America webpages

Monterey, Ca, Us

- Solicit potential donors for program fundraisers - Bring website management in-house - Produce marketing materials (i.e. newsletters, e-newsletters, donation flyers)

- Marketing: wrote blog entries; developed and implemented SEM campaign - Accounts Receivable: managed shipment processing and invoicing; handled customer account inquiries; audited shipping charges amounting to $750,000 annually. - Sales: handled customer relations, order processing, and customer inquiries - Supervised shipping function, shipping on average 45 boxes per day

- Developed search engine marketing campaign, including: AdWords advertising, landing page development (domain name purchasing and webpage text writer/editor), and search engine optimization - Marketing: laid out and wrote e-newsletter content, wrote and edited marketing pamphlet, researched and applied for ecotourism certifications - Guiding: led daily volcano boarding tours of up to 25 clients, as well as led other tours throughout Nicaragua - Researched and contacted community and environmental outreach programs for Green Pathways to support through donations, certifications, and volunteer-tourism groups

- Accounts Receivable: managed shipment processing and invoicing; handled customer account inquiries; audited ship-ping charges amounting to $750,000 annually. - Sales: handled customer relations, order processing, and customer inquiries - Created innovative streamlined service contract procedures - Implemented new dealer program to expand marketing channels and improve company-dealer relations - Supervised shipping function, shipping on average 45 boxes per day - Managed payroll for company: 10 salaried and 2 hourly employees

- Marketing: developed marketing materials including: show banner ads, flyers, and magazine ads; Worked closely with graphic designer to design and layout materials - Customer Service: received orders and set-up customer accounts for collegiate and professional basketball teams and leagues; was main point of contact for 2 NCAA division 1 teams, 9 PBL teams, and 15 ABA teams - Sales: Fielded pre-sales, service/sales calls; cold-called potential customers; presented JocTrac to NBA executives - Technical Support: provided installation and troubleshooting support; setup remote access to user computers; initiated database clean-up; and trained users - Strategic Product Development: performed extensive product testing; surveyed customers to develop user function list; communicated user function list to programmer - Technical Writing: wrote user manual and quick start installation guide

Singapore, Sg

- Researched and analyzed marketing data relating to: customer demographics, inventory levels, sales by quan-tity, and sales by dollar amount - Presented research and analysis to executives to make strategic marketing decisions - Tested consumer products to ensure product quality control

Master Of Business Administration (Mba), International Marketing

Bachelor'S Degree, Economics