•Leading the production & review of all test execution governance across Finance/Actuarial projects from Test Strategy, Test Plans, Traceability matrix, Test Completion Reports, to verify software functionality and non-functional and adherence to functional design, across Multiple projects.• Test Management multiple projects, covering Actuarial/Accounting & Treasury ‘Nile/Shannon/Waterloo/Insured Funds/Cash & Banking/Liquidity Cash Management’ - leading tests teams and business SMEs to fulfil test execution metrics, ensuring progression and adherence to plan, to achieve test objectives. • Stand-up of daily defect triage calls pre-transition to Test Managers to chair, with internal stakeholders/3rd party delivery partners, for 4 internally managed projects, managing inputs on defects from triage representatives, from developers, business SME’s, developers and escalation via programme managers. Representation on programme defect call managed by Abrdn, for all Finance defects, seeking updates on forecasted fix dates. • Providing support to all stakeholders, as single point of contact on all test escalation to Senior Management on key issues within testing.• Production of daily/weekly status reports on the progress of testing, ensuring delivery on level 1& 2 milestones within agreed tolerance, for senior management, defect management, schedule risks/issues and escalate where appropriate via risk management system. • Engagement 3rd parties test teams to collaborate and define aligned test process to support end-to-end execution between Phoenix and Abrdn. • Test management for 2 Test Managers across Actuarial/Accounting work streams. Matrix management for Business SME’s/ 3rd suppliers to discuss test progress/resolution on defects impacting Actuarial/Finance change transformation programmes – Nile & Waterloo. • Collaboration with review Actuarial/Finance resources to define key test outputs, allowing review, as part of execution process.

• Accountable for the test execution governance, production/quality assurance for Test Approach, Test Plans, Traceability, Test Completion Reports, Technical/Business Checkout during Implementation to verify infrastructure functionally/non-functionally, as part of Cloud Network Migration Programme.• Test Management of all test phase execution/internal & external test resource, across strategic infrastructure programme for the following technologies (e.g., Palo Alto, Fire Power, F5 RAS, McAfee, Arista, Juniper, SD-Wan, VMWare and NetApp Storage). • Third Party stakeholder management with multiple vendors supporting the test process from infrastructure execution/onsite infrastructure support on component failover/to test hardware installations. (e.g., Keysight IXIA/Computacenter) • Chairing daily defect triage calls, with internal stakeholders/3rd party delivery partners, via a structured method based on a prioritisation of Testing Severity for captured infrastructure defects. • Providing support to all stakeholders, covering both business and Technology, as single point of contact on all defect progression, as well as escalation route to Senior Management on key issues within testing• Production of daily / weekly status reports on the progress of testing, ensuring delivery on level 1& 2 milestone within agreed tolerance, for senior management, defect management, schedule risks/issues and escalate where appropriate via risk management system.

May 2019 – Current - Royal Bank of Scotland, Glasgow Road, Gogarburn, Edinburgh, EH12 9SB Technology Accredited Programme Test Manager/Project Manager – London Data Centre Migration Responsibilities •Responsible author for the definition and rollout of Programme Testing Framework to support test execution, with required governance aligned to BAU P3M framework, programme reporting and Quality Assurance across multiple delivery teams onshore/offshore. •Established Programme Testing Working Group with key senior stakeholders allow escalation from project/Franchise testing teams with impacting risks/issues seeking programme resolution/support/promotion to programme board. •Production of Monthly programme testing dashboard covering test component progress, reflective RAG status and associated programme level risks, captured and tracked within Plan-view. •Accountable for the test execution governance, production/Accredited quality assurance for Testing Risk Assessments, Test Strategies, Test Data risk assessments & Testing is Complete reports across 9 franchise teams/ 294 applications on LDCR programme•Management of back-up and recovery across programme delivery teams, capturing requirements by application during chaired workshops on mandatory retention periods for data via back-ups/records mgt classification, for transition to Infrastructure for target capacity planning/infrastructure configuration pre ORP/ pre deployment. •Providing support to test resources within Agile Scrum/Features and exposure across toolset for Confluence/Jira/Kanban.•Project Management of Penetration testing across 294 applications from triage incorporating ISBIA ratings/ data classification via bespoke Security Architecture programme process, to planning across multiple delivery teams and engagement to 3rd parties. Driving cost reduction from £1 million to £200k on specific security high applications.

Responsibilities •Accountable for the test execution governance production, quality assurance across BAU mortgage releases and Strategic migration programmes•Management of all test phase execution across BAU GMS Mortgages releases & Mortgage Migration Programme/ Planning and managing the testing effort for any given release to support planned testing•Develop daily/weekly status reports on the progress of testing, ensuring delivery on level 1& 2 milestone within agreed tolerance, for senior management, defect management, schedule risks/issues and escalate where appropriate•Leading discussions between operational management teams, as well as director level to resolve issues pre roll-out of application to Production/ Chairing daily testing progress and defect triage meetings/Test representation at Project and Programme working Groups•Input and support during Request for Information RFI pre-tender process/Request for Proposal RFP, for evaluation on potential 3rd party testing partner. Transition and integration of 3rd party test partner to support BAU release schedule and strategic mortgage migration•Responsible for test resource budget forecasting, actual accrued spend, resource management & recruitment during test execution life cycle •Implementing and evolving appropriate measurements/metrics or all mortgage based execution, ensuring consistency, across multiple releases and strategic programmes•Participate in review sessions and QA on business requirements, functional requirements, test cases; test data considerations for test execution/ developing domain knowledge for all areas of ownership•Assist testing team to ensure all execution completed on time, driving optimum test methodology practices and banking product understandingAchievements•Successful completion of all execution for Mortgage Credit Directive (MCD) mandatory release•Management of 3 Technology test phases on strategic migration programme, delivered successfully to completion

Responsibilities • Accountable for the execution of detailed test plans and scripts to verify software functionality and adherence to business requirements/business process• Implementing and evolving appropriate measurements/metrics against product and application under test for all credit cards based execution, as well as suite of retail banking products in a BAU capacity. Planning and managing the testing effort for any given release to support planned testing• Responsible for understanding Business requirements, IT requirements, and developing domain knowledge for all areas of ownership• Assist testing team as needed to ensure all testing completed on time, from both a test methodology and banking product understanding point of view• Participate in review sessions on business requirements, functional requirements, test cases; test data and final build delivery, to understand business needs and considerations for test• Develop daily / weekly status reports on the state of testing, defect management, schedule risks/issues and escalate where appropriate• Provide support to the business on proposed testing scenarios for operational consideration to ensure business check-out and warranty success• BAU portfolio management of IT delivered projects.• Resource management during test execution life cycle Achievements• Successful planning for banking platform rolling release schedule• Rollout of extension to fraud platform covering all banking products

Creation of the overall test strategy for System, Integration, UAT execution, including test scope/approach, entry/exit criteria, test roles/responsibilities, environments and defect management. • Test Lead over multiple projects - JDE Mainframe billing change/new reporting suite, SharePoint 2013 - Legal/Contracts/Tenders, weighbridge application - system upgrade, and CRM Pricing calculator• Leading the creation of SIT test plans/scripts for test execution. Responsible for the execution of detailed test plans and scripts to verify software functionality. Documenting all results using execution software and publishing results as report to project team and business acceptance via stakeholders. • Leading the creation of UAT Test plans in preparation for User Acceptance Testing • Support to Senior Business Analyst/UAT Test Analyst in preparation for UAT execution via assistance on scripting, scenario planning, and defect management and application functionality. • Defect management of all logged issues, management to resolution, within all phases of execution.• Release management of all agreed defect for inclusion within builds from SharePoint 3rd party developers• Creation of daily / weekly status reports on the state of testing, defect management, schedule risks/issues and escalate where appropriate.• System Integration QA on 3rd party governance on both documentation and test execution• Production verification testing co-ordination with key business users. Achievements• Successful completion functional execution across project to deliver new billing platform functional capability and new Cognos Reporting • Co-ordination of SIT, UAT, production verification testing for Bill by Weight and Mandalay • SharePoint 2013 execution completed and delivered into Production

• Define the overall test approach, test roles and responsibilities, recourse requirements, deliverables, entry/exit criteria and creating business scenarios to conduct the end-to-end testing. • Leading the creation of test plans and scripts for a release. Accountable for the execution of detailed test plans and scripts to verify software functionality and adherence to business requirements. Documenting all results and post results as report to project team and business acceptance via stakeholders. • Define the scope of testing within the context of each release / delivery. Implementing and evolving appropriate measurements and metrics against product and application under test. Planning and managing the testing effort for any given release. Mapping test plans back to requirements. • Responsible for understanding Business requirements, IT requirements, and developing domain knowledge for all UAT areas of ownership. Act as a liaison between the business and IT organization to ensure that application meets business needs. Assist testing team, as needed to ensure all testing completed on time.• Participate in working and review sessions on business requirements, functional requirements, test cases, test data and final build delivery.• Develop daily / weekly status reports on the state of testing, defect management, schedule risks/issues and escalate where appropriate.• Extrapolate testing scenario conclusions into operational recommendations• Multiple testing portfolio management • Testing consultancy and QA • Resource management Achievements • Successful completion of all business process/UAT functional execution across 3 work streams over multiple phases- Originations- Correspondence- Credit Risk & Fraud • TSYS quarterly release stakeholder forum set-up to review mandatory changes• BIS White Paper – Annual Credit Card Statement Business requirements delivered and managed into credit programme

• Preparation of all test documentation through project test life cycle• Co-ordination/Test management/defect management of user acceptance testing for: - New operational business processes credit card programme - BAU system enhancements across numerous products - General Insurance (Pet, Car, Travel, Home, Breakdown, Health, Life & Breakdown)• Transactional cross-scheme simulation/Fraud execution – Authorisation & Clearing • Quality assurance & consultancy across numerous 3rd party relationship projects - Static (SDA) to Dynamic (DDA) data chip authentication - BAU system enhancements• TS2 Card Guard/Operational Fraud/AML/Peps/Sanctions/Triad Credit Risk execution • Workshop participation during requirements gathering• Test analysis/workshop facilitation to agree test scope• Consultancy on required execution for contact-less card technology• Implementation support during business checkoutAchievements• Management of testing/execution across numerous BAU banking/insurance products, i.e. Credit Cards, Savings, Insurance (Motor/Travel/Home/Pet/Life, including several mandatory change projects - MasterCard World card product launch - PSD – Payment Services Directive - CCD – Consumer Credit Directive - SDA - DDA chip authentication upgrade - PCI DSS Compliance - FATCA• Testing/execution – Cards programme – Credit Risk & Fraud work stream - Successful End to End business process testing

Jan 2009 – Aug 2009Scottish Widows, Lloyds Banking Group, 69 Morrison Street, EDINBURGH, EH3 8YF.Business Analyst – Business Transformation - Daily Rate• Workshop facilitation during requirements gathering • Project planning/preparation of all documentation, process mapping of key processes• Identification of risks and issues in accordance with project standards, escalating to relevant forums group-wide• Support to Project Manager throughout planning stage• QA test input to Business Continuity Test planning

• IT capital maintenance/IT recharging analysis completed across Scottish Water Group• Co-ordination of high level technology estimates for business funded projects • Project planning /preparation of all documentation, process mapping of key processes• Risks and Issues logged as per project standard/escalated as appropriate• Workshop facilitation during requirements gatheringAchievements• 4 year IT capital maintenance plan delivered up to 2014• IT costs to business funded projects delivered for 2010 – 2014 investment period• Improved IT cost transfer/recharging process rolled-out across business units

• Initial gap analysis to identify scope for 2nd phase of programme• Test management support to business during business testing phase 1• Preparation of all documentation through project test life cycle• Co-ordination system testing for system enhancements across 15 new data feeds• Test management/planning/test execution/defect management• Workshop facilitation during requirements gathering /configuration of system• AML/Peps/Sanctions execution on Norom Group solutionAchievements• Standard approach to gap analysis adopted across project• Test co-ordination of 15 data feeds internal & external to Royal Bank of Scotland Plc• Full Group compliance for all customer repositories

• Preparation of all test documentation through project test life cycle• Co-ordination of user acceptance testing for system enhancements• Test management/planning/test execution/defect management on General Insurance Programme• Quality assurance & consultancy across numerous 3rd party relationship projects• Test execution of new Disability Discrimination Act legislation – screen reading/content web structure• Workshop participation during requirements gathering• Independent cross site flexibility to ensure testing support for internal & external relationships (Croydon, Dublin, Leeds & York) - RBSG Insurance SitesAchievements• Successful launch of car insurance with Hibernian Insurance Aviva Group in Ireland• Management of testing/execution delivered on time and within budget across numerous web based products Pet, Car, Travel, Home, Breakdown, Health, Life, Credit Cards, Savings & Breakdown• Management of test resource to successful rollout of new DDA compliant application across all TPF products

• Analysis/evaluation of relevant options/recommendations to the project manager• Project documentation preparation through project test life cycle• Identification of risks and issues in accordance with project standards, escalating to relevant forums group-wide

• Analysis on key Customer Accounting projects undertaken/shared with project team• Management of key work-streams within overall project plan • Preparation/input of all documentation through project test life cycle• Process mapping for all key process changes

• Support to project manager in the preparation/ review of business cases • Analysis/research options undertaken and documented for circulation• Management of key work-streams within overall project plan • Preparation/input of all documentation through project test life cycle• Process mapping input to central mapping team • Management of user acceptance testing to provide fit for purpose application

• Support to project manager over numerous Credit Management projects• Preparation/input of all documentation through project test life cycle• Analysis undertaken and recommendations provided to project manager • Risks and issues logged in accordance to project standards/escalation to key stakeholders