Graham Owens Email & Phone Number

Sutton, GB

London Area, United Kingdom

London, United Kingdom

Responsible for the management, strategic development and P&L of the EMEA region, including the companies largest account globally, leading a team of skilled Account Managers, working with more than 400 Banks across 84 countries including the UK, Denmark, UAE, Russia, Ukraine and South Africa as well as more than 200 non-FS clients to deliver world class.

London, United Kingdom

Working within the Travel Experiences division with a core focus on the Priority Pass and LoungeKey brands, providing a premium lounge access benefit. Responsible for the management, strategic development and P&L of the CEMEA (Central Europe, Middle East, Africa) region, supporting one of the worlds leading payment networks, over 400 Banks across 84.

London, United Kingdom

Managing a team of operations account managers and executives, responsible for the creation of an operations framework, continual process improvement and ensuring that all operational requirements are delivered accurately and in line with agreed SLA’s,Product, program and system expert, across the Priority Pass and LoungeKey programs.Responsible for.

My role spans both Operations and Account Management and includes the Management and ongoing development of over 400 accounts, including a number of key global accounts across multiple products. Key areas of my role include:-Building successful long term relationships with Clients. -Ensuring on-going Operational excellence through SLA management, process.

Operations and product expert.Management and development of over 300 Corporate and Wholesale B2B accounts across Central Europe, Middle East and Europe.

Outsourced network support and software developer.Responsible for all Operational, Project Management and Account Management activities including thecreation of an operations frameworks for 1 st, 2 nd and 3 rd line support best practices, workflow process flows and client presentations.Management of 3 rd party suppliers, ensuring that client orders were.