Grant Crowe Email & Phone Number

Australia

Adelaide, Australia

Australia

• The Digital Customer Hub & Mid-Market organisation comprises 400+ staff performing customer management and sales functions for a range of markets serviced by Telstra. The Programs principle role includes accountability.
• Mid-Market AE’s – to provide consistent, proactive Account Management for 8,000 of Telstra's Mid-Market customers.
• Demand Generation specialists - lead development team responsible for creating, stimulating and discovering opportunities within our Premier Business and Mid-Market segments of 13,000 customers.
• Inside Sales Account Managers (ISAMs) - responsible for transitioning deals to steady state, and proactively maximising customer lifetime value through up-sell and cross-sell focussing on Telstra Enterprise’s top 200.
• Product Migration and Exits – team to support and fulfil customer migration and exit opportunities driven by NBN and Telstra’s T22 strategy for all Telstra Enterprise customers.

Australia

• Primary challenge – to grow the Inside Sales channel through the establishment of the NBN transition team and the creation and operation of the new business pursuit team built on Inside Sales methodologies.Achievements:
• Developed business case for dedicated sales team on NBN transition
• Recruited and managed transition of initial team of 20 NBN specialists, SME & manager
• Created business processes, training schedule and project plan to exceed NBN targets
• Established team of 6 new business pursuit specialists to pursue 10,000 leads annually

Australia

• Primary challenge - Establishment of initial B2B Inside Sales team within Telstra Enterprise customers, created the initial operating environment managed recruitment and successfully prepared the business case for.
• Expansion from 4 ISAMs to 45 (plus 30 off shore resources) across 3 sales teams while continually exceeding KPI’s including achieving $340M actual on a $270M target for MAC sales
• Developed & implemented transition program of customers to Inside Sales
• Created a holistic employee development plan and culture program

Adelaide, Australia

• Responsibilities:
• Acting DSS manager - accountable for SA team meeting sales & revenue targets
• Preparation and presentation of data solutions to major customers

Adelaide, Australia

• Responsibilities:
• Account management for Key customers
• Channel management for partners
• Positioning and marketing of Novell to the SA market

Adelaide, Australia

• Responsibilities:
• Input to State Government networking strategies
• Preparation and presentation of proposals (technical and commercial)

Australia

• Responsibilities / Achievements:
• Service Offering development
• ATM, MWAN and Monitoring product responsibilities
• Communications lead in multiple fortune 500 outsourcing pursuits

Adelaide, Australia

• Responsibilities / Achievements:
• Team leader
• National communications strategy

Adelaide, Australia

Engineer responsible for WAN development and operations