Grant Crowe Email & Phone Number

Australia

Adelaide, Australia

Australia

The Digital Customer Hub & Mid-Market organisation comprises 400+ staff performing customer management and sales functions for a range of markets serviced by Telstra. The Programs principle role includes accountability for directing and managing a team to design, develop, deliver and maintain superior customer experience strategies in B2B markets with solutions covering; • Mid-Market AE’s – to provide consistent, proactive Account Management for 8,000 of Telstra's Mid-Market customers.• Demand Generation specialists - lead development team responsible for creating, stimulating and discovering opportunities within our Premier Business and Mid-Market segments of 13,000 customers.• Inside Sales Account Managers (ISAMs) - responsible for transitioning deals to steady state, and proactively maximising customer lifetime value through up-sell and cross-sell focussing on Telstra Enterprise’s top 200 customers.• Product Migration and Exits – team to support and fulfil customer migration and exit opportunities driven by NBN and Telstra’s T22 strategy for all Telstra Enterprise customers.

Australia

Primary challenge – to grow the Inside Sales channel through the establishment of the NBN transition team and the creation and operation of the new business pursuit team built on Inside Sales methodologies.Achievements:• Developed business case for dedicated sales team on NBN transition• Recruited and managed transition of initial team of 20 NBN specialists, SME & manager• Created business processes, training schedule and project plan to exceed NBN targets • Established team of 6 new business pursuit specialists to pursue 10,000 leads annually

Australia

Primary challenge - Establishment of initial B2B Inside Sales team within Telstra Enterprise customers, created the initial operating environment managed recruitment and successfully prepared the business case for Inside Sales expansionAchievements:• Expansion from 4 ISAMs to 45 (plus 30 off shore resources) across 3 sales teams while continually exceeding KPI’s including achieving $340M actual on a $270M target for MAC sales• Developed & implemented transition program of customers to Inside Sales• Created a holistic employee development plan and culture program

Adelaide, Australia

Responsibilities: • Acting DSS manager - accountable for SA team meeting sales & revenue targets• Preparation and presentation of data solutions to major customers

Adelaide, Australia

Responsibilities: • Account management for Key customers• Channel management for partners• Positioning and marketing of Novell to the SA market

Adelaide, Australia

Responsibilities: • Input to State Government networking strategies• Preparation and presentation of proposals (technical and commercial)

Australia

Responsibilities / Achievements: • Service Offering development• ATM, MWAN and Monitoring product responsibilities• Communications lead in multiple fortune 500 outsourcing pursuits

Adelaide, Australia

Responsibilities / Achievements: • Team leader• National communications strategy

Adelaide, Australia

Engineer responsible for WAN development and operations