Grant Horvath Email & Phone Number

New York, Ny, Us

Unify your contact center with the world’s leading digital-first, proactive customer service solution.90% of customers want immediate responses to their questions, but most contact centers can’t keep up. Sprinklr Service is the first purpose-built Contact Center as a Service (CCaas) that ensures you and your agents can offer frictionless support. It scales customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.In this role I oversee our Travel & Hospitality clients including new partnerships.

New York, Ny, Us

As the first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise, Sprinklr’s industry-leading AI and powerful Care, Marketing, Research, and Engagement solutions enable the world’s top brands to learn about their customers, understand the marketplace, and reach, engage, and serve customers on all channels to drive business growth.In this role I supported our global strategic work with Comcast, SKY, NBCU, & Telemundo.

Hoboken, New Jersey, Us

We are bringing together NICE and inContact solutions to more effectively meet today’s omnichannel contact center needs with our CXone unified cloud customer experience platform. As NICE inContact we are continuing our mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

LivePerson has been innovating digital connections between brands and consumers for more than 20 years, starting with the invention of live chat on websites by our founder and CEO, Robert LoCascio, back in 1995. Since then, it’s been driving consumer communication technology through the evolution of predictive intelligence and customer transcript insights.LivePerson is driving today’s new era of messaging, conversational design, and the integration of bots/AI into the customer care of the world’s largest brands. LivePerson transforms customer care from voice calls to mobile messaging and is the only company to do this at scale for the world’s largest brands.LiveEngage, our enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM, L'Oréal, Orange, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.

Clearwater, Florida, Us

I handled all inbound leads, self source prospecting, and all sales training with our Clearwater office. Chargebacks911 (CB911) offers dynamic risk management services, including CNP Chargeback Prevention and Intelligent Merchant Revenue Recovery. Our team has consulted with and provided our world-class expertise to eCommerce retailers globally for over 6 years, and specializes in reducing the impact and threat of friendly fraud. Our methods are developed uniquely to fit each client independently, utilizing our proprietary business logic and industry experience. Our dynamic solution technology is catered to help support best practice methods and predict recovery trends in order to meet and exceed expectations. Handling over 3 million CNP chargeback transactions from a variety of industry sectors provides us with experience and a perspective, unparalleled in the industry.

▪ Executed growth and generated leads by: Cold Calling, Email Marketing, Social Media Marketing, and Referral Programs ▪ Planned, organized, and managed all activities related to sales, marketing, and customer experience▪ Managed all day-to-day product workflow operations including: orders, negotiations, and payments

Tampa, Fl, Us

▪ Assisted the Account Services department in a project management role▪ Supported directors with marketing initiatives on client projects and company strategy▪ Developed marketing briefs and client presentations for Troy Dunn and Account Services directors

Master Of Business Administration (Mba)

Marketing