• Building and maintaining relationships with existing and new clients.• Constantly demonstrating a high level of customer service to all new and existing clients eitherover the phone or via email.• Achieving and maintaining my KPI and sales targets.• Resolving and Handling customer issues or complaints over the phone or with face to facemeetings.• Cold calling and identifying new sales opportunities through site visits to existing clients.• Undertake projects as requires for tenders, surveys, assessing new technologies, and otherdevelopments.• Excellent organising and time management skills.• Working independently day to day, but also working and liaising with other departments withinthe company on a day to day basis.• Resigning accounts that are either up for renewal or requesting to cancel.• To promote and continuously apply safe workplace principles within the workplace.

Key Responsibilities:• Constantly demonstrating a high level of customer service to all new and existing clients eitherover the phone or via email.• Resolving and Handling customer issues or complaints over the phone.• Qualify customer leads by telephone and email in an effort to gain and appointment and deliverthe leads to the appropriate Area Sales Manager.• Effective negotiation skills.• Entering all prospecting & customer engagement activities recorded in the Sales platform andpipeline tools.• Undertake projects as requires for tenders, surveys, assessing new technologies, and otherdevelopments.• Excellent organizing and time management skills.

• Worked with brands including: Reebok, Ben Sherman, Lacoste, Rockport and The North Face.• Managing and Coordinating up to 15 staff members.• In store promotions and generating increased sales.• Invoicing• Stock control and ordering, using SAP.• Staff training and development.• Budget forecasts and goals.• Customer service.• Weekly and monthly reports.• Analysing customer trends and VIP customers.

• Worked with brands including: Reebok, Nike, Puma, ISC and X Blades.• Assisting the Store manager on day to day duties.• In store promotions and generating increased sales.• Invoicing• Stock control and ordering.• Visual merchandising.• Customer service.• Weekly and monthly reports.• Analysing customer trends and VIP customers.Courses:Certificate IV in Business SalesAward: 2011Certificate IV in Asset MaintenanceAward: 2011(Waste Management)Awards:Most Resigned accounts for the quarter