Vice President on the consumer bank deposit pricing team

Sr. Associate in the Chase Associate Program

Summer Associate in the Chase Summer Associate Program working on the Strategy and Process Improvement Team

• Established company's onboarding and training program, dramatically improving member and employee retention• Quickly promoted to first management position within company • Created employee evaluation system, allowing staff to be recognized for outstanding performances or highlighting a need for retraining • Managed member satisfaction to ensure complaints were resolved timely and effectively • Coordinated with outside companies to guarantee facilities were properly maintained• Conducted hiring searches for new employees, scheduling interviews before making decision to hire • Utilized data from member complaints and evaluations to plan staff in-service trainings improving areas of concern

• Served as liaison between owners and employees• Reorganized station assignments for coaches using data analytics and R, leading to better pool utilization and increased member satisfaction • Reinvigorated energy and passion of staff behind the company's core values, leading individual staff members to raise personal standards of how they impacted the business • Headed community outreach project to provide free or discounted lessons to local struggling families

• Automated processing of hundreds of scholarship requests, saving employees 4 weeks of manual work – using excel • Linked two primary databases, allowing for quick movement of data between systems