OVERVIEW: Partner with the CEO and leadership team to create and execute the 3-year and 5-year strategic plans. Lead a team of 6 that includes the VP of Recruitment, VP of Programming, VP of Finance and Operations, and Director of Marketing, among others. Lead the performance management process that measures progress against goals. Work with senior leaders and the HR consultant to establish structure around staff duties and talent growth plans.Develop the processes and… Show more OVERVIEW: Partner with the CEO and leadership team to create and execute the 3-year and 5-year strategic plans. Lead a team of 6 that includes the VP of Recruitment, VP of Programming, VP of Finance and Operations, and Director of Marketing, among others. Lead the performance management process that measures progress against goals. Work with senior leaders and the HR consultant to establish structure around staff duties and talent growth plans.Develop the processes and approaches necessary to achieve Entrepreneur Forever’s aggressive growth plans. Build the infrastructure, including national policies and procedures, to drive strategic plan implementation. Analyze internal operations and current systems to identify areas for improvement.HIGHLIGHTS:🔸 Drove the team to achieve 160% rapid membership growth, reversing a prior history of incremental growth. 🔸 Increased Employee Satisfaction scores from 54% to 82% by developing a coaching and learning culture focused on the organization’s vision and service to others. 🔸 Created and instituted Mansmann’s 1st-ever comprehensive performance evaluation process using S.M.A.R.T. goals, best practices, collaborative communications, shared values, and technology solutions.🔸 Enabled the organization to scale its mission nationwide by leading a team to create a new product and developing new processes, templates, and structures to support the new category. 🔸 Instilled a Project Management Office (PMO) mentality and culture within the organization, creating the templates, tools, and resources to elevate Project Management within Mansmann. 🔸 Led an international remote team (U.S., Great Britain, Guatemala) to achieve greater effectiveness. Show less

OVERVIEW:Direct several operational functions as a member of the Executive Leadership Team for a public charter school in Atlanta. Report directly to the Head of School. Develop and execute new strategic goals and initiatives jointly with the Board of Directors and Head of School. Plan and administer a $5M+ annual budget, as well as managing $3M in reserve funds with the CFO.Lead a team of 14 in activities that best serve the school’s teachers, students, and parents. Set annual… Show more OVERVIEW:Direct several operational functions as a member of the Executive Leadership Team for a public charter school in Atlanta. Report directly to the Head of School. Develop and execute new strategic goals and initiatives jointly with the Board of Directors and Head of School. Plan and administer a $5M+ annual budget, as well as managing $3M in reserve funds with the CFO.Lead a team of 14 in activities that best serve the school’s teachers, students, and parents. Set annual performance goals for all team members. Provide reports, presentations, and information on a regular basis to Board Committees. Plan and execute large events jointly with school leaders.HIGHLIGHTS:🔸 Increased the Customer Satisfaction Score from 64% to 86%. Promoted a customer service mindset within the Operations team, aligned the team’s performance evaluation to reflect this new priority, and partnered with the Head of Schools and Principals to encourage a strong response rate. 🔸 Enabled the holding of $1.4M in reserves for the Technology department through the development of a 10-year technology plan. Established the need for a technology reserve with the Board of Directors. 🔸 Led an interdisciplinary project team in implementing a new financial system SmartFusion that reduced the closing time for monthly financials, automated procurement processes, and prepared the annual budget.🔸 Selected by the Board and the Finance & Audit Committee to lead the Finance team based on knowledge of financial functions and leadership style.🔸 Reduced the average time to close an IT service ticket from 4.9 days to 2.5 days. Instituted new ticketing software and changes with team members, as well as emphasizing a customer-focused mindset to the Director of IT.🔸 Facilitated the first leadership retreat in the 20+-history of the organization, with the retreat enabling the management team to embrace a less siloed, more collaborative form of leadership. Show less

OVERVIEW:Directed a broad, 13-state territory for the national resource office for over 2,700 YMCA locations throughout the U.S. and Puerto Rico. Led a team of 8 and reported to the VP of Association Resources. Developed and managed a $6M+ annual budget. Mentored and evaluated staff members, coached consultants on handling challenges at local YMCAs, and enhanced collaborative efforts to deliver resources to YMCA locations. Planned all aspects of regional and national… Show more OVERVIEW:Directed a broad, 13-state territory for the national resource office for over 2,700 YMCA locations throughout the U.S. and Puerto Rico. Led a team of 8 and reported to the VP of Association Resources. Developed and managed a $6M+ annual budget. Mentored and evaluated staff members, coached consultants on handling challenges at local YMCAs, and enhanced collaborative efforts to deliver resources to YMCA locations. Planned all aspects of regional and national meetings.HIGHLIGHTS:🔸 Earned a 96% Customer Satisfaction rating from the region’s CEOs. Achieved rating by advocating a service mindset among the Resource Directors, ensuring close relationships between RDs and CEOs (with corrective action for ineffective relationships), and personally connecting with CEOs to fix issues.🔸 Served on the National Project team that implemented Salesforce, with the new software enabling each Senior Resource Director and Resource Director to improve communications significantly with each local YMCA.🔸 Recruited and hired the nation’s first Hispanic woman into a Resource Director role, fulfilling a major goal and providing multiple direct benefits (e.g. Resource Director leveraged her Puerto Rican background to provide invaluable assistance to YMCAs in P.R. following Hurricanes Maria and Irma). 🔸 Promoted key programs to initially reluctant CEOs and Board Chairs, with several states signing on to support national initiatives such as Safety Around Water and Preventing Summer Learning Loss.🔸 Achieved $425K under-budget results while maintaining strong Customer Satisfaction scores by utilizing technology for Resource Directors to deliver facilitation and consulting services virtually vs. in-person.🔸 Served as a mentor to 2 aspiring YMCA leaders who subsequently became C-level executives (CEO and COO). Conducted mentoring sessions that addressed organizational and personal career strategies. Show less

OVERVIEW:Served as a Management Consultant and Resource Director for over 24 YMCAs in Georgia and Louisiana. Facilitated access and built credibility with leaders in urban, suburban, and rural communities. Created strong and sustainable relationships with CEOs, CVOs (Chief Volunteer Officers), and other key team members. Delivered effective resources to YMCA locations to enhance community impact. Managed multiple projects concurrently (up to 10). Communicated best practices and shared… Show more OVERVIEW:Served as a Management Consultant and Resource Director for over 24 YMCAs in Georgia and Louisiana. Facilitated access and built credibility with leaders in urban, suburban, and rural communities. Created strong and sustainable relationships with CEOs, CVOs (Chief Volunteer Officers), and other key team members. Delivered effective resources to YMCA locations to enhance community impact. Managed multiple projects concurrently (up to 10). Communicated best practices and shared information with all YMCAs.HIGHLIGHTS:🔸 Completed over 90 strategic projects throughout tenure, with 90+% exceeding CEO expectations. Worked with CEOs and Board Chairs to identify critical needs, then crafted project charters that held all parties responsible for results. 🔸 Achieved a 94% CEO Satisfaction score by fostering strong, sustainable, and fully trustworthy relationships with CEOs and Board leaders, as well as providing open, honest feedback to capitalize on areas for improvement.🔸 Acted as a Subject Matter Expert on the national task force that revamped the methodology on strategic planning. Promulgated the idea of anchoring strategic plans in reality, including strengths, weaknesses, customers, and competitors, that became a substantial part of “Real Time Strategic Planning.”🔸 Spearheaded the collaboration process between multiple YMCAs in Georgia (e.g. assisted the Coastal Georgia YMCA in collaborating with the West Broad Street YMCA). Fostered a total of 6 inter-organizational partnerships throughout tenure.🔸 Served as a Coach for 2 years for the Minority Executive Development Institute (MEDI), a 9-month intensive program to prepare diverse leaders for executive-level roles in the YMCA. Assisted the cohort of 15-20 in understanding the challenges of the CEO search process, discussing their achievements, and other important matters, resulting in an additional 35-40 well-qualified, diverse CEO candidates. Show less

OVERVIEW:Functioned as a strategy consultant to clients of an international for-profit consulting and training company, implementing and improving their strategic planning and management system. Engaged in business development meetings with the CEO and potential clients. Delivered training and certification courses on an international scale, as well as consulting and facilitation services to clients.HIGHLIGHTS:🔸 Brokered a new partnership with Georgia State University… Show more OVERVIEW:Functioned as a strategy consultant to clients of an international for-profit consulting and training company, implementing and improving their strategic planning and management system. Engaged in business development meetings with the CEO and potential clients. Delivered training and certification courses on an international scale, as well as consulting and facilitation services to clients.HIGHLIGHTS:🔸 Brokered a new partnership with Georgia State University. Engaged senior leaders in the Andrew Young School of Policy Studies on the benefits of aligning with the institute, as well as connecting the Institute’s CEO with senior leaders to finalize partnerships. Increased university partnerships 2x as a result.🔸 Drove the implementation of over 30 Balanced Scorecards that provided a direct benefit to communication and execution in several organizations (multiple clients have reported back on the use of these scorecards in new employee onboarding, Board meetings, and other initiatives).🔸 Led numerous consulting and training efforts around educational institutions, leveraging personal educational experience as a major driver in their recruitment of the institute.🔸 Created Cascaded Balanced Scorecards that enabled organizations to align metrics down to the individual contributor and drive accountability as well as collaboration on an organization-wide scale. 🔸 Developed scorecards that aligned with financial and budgeting processes, strengthening the bond between strategy and funding. Recognized by finance and strategy leaders within the organization as a beneficial tool.🔸 Increased international consulting and training by leading multiple efforts in Africa. Fostered strong relationships during the 2-week Certification Course at George Washington University. Maintained connections with leaders when they returned to Africa, delivering classes in the continent (first time the organization had done this in its history). Show less

OVERVIEW:Served as an internal Strategy Consultant to the Chief Strategy & Development Officer and the Chief Deputy for the Deputy Superintendent of Operations. As Consultant, co-facilitated the development of the district-wide strategic plan, managed the full cycles of various projects, and addressed strategic/tactical challenges identified by the Superintendent or Board of Education. As Deputy, partnered with colleagues across multiple departments to improve performance, with a… Show more OVERVIEW:Served as an internal Strategy Consultant to the Chief Strategy & Development Officer and the Chief Deputy for the Deputy Superintendent of Operations. As Consultant, co-facilitated the development of the district-wide strategic plan, managed the full cycles of various projects, and addressed strategic/tactical challenges identified by the Superintendent or Board of Education. As Deputy, partnered with colleagues across multiple departments to improve performance, with a renewed focus on strategy, budget optimization, and overall effectiveness.HIGHLIGHTS:🔸 Achieved $1M in savings by serving as a PM on a system-wide assessment led by Deloitte; captured an additional $500K in savings by partnering with senior leaders to restructure multiple departments.🔸 Led the creation of the Office of Strategy and Development (Project Management Office), as well as a new district-wide project management and change management framework.🔸 Improved school nutrition profitability by 41% and IT response times by 45%. Show less

Served as Chief Deputy for the Operations Division (1,200 employees and $90M budget). Supervised office staff and collaborated with department leaders to address high priority concerns of Deputy Superintendent of Operations. Lead coordination and revenue enhancement efforts in facilities, transportation, IT and school nutrition. Partnered with others to redesign and restructure several units that lead to lower costs and greater output.