Grant Macpherson Email and Phone Number
Grant Macpherson work email
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Grant Macpherson personal email
I have five years of experience as a Technical Support Analyst in a helpdesk environment, with one year in a leadership role. I have excellent troubleshooting and problem-solving skills, as well as strong customer service and professional communication skills. I work well in a team environment, and also have experience working solo or with limited supervision. I have experience as an escalation point for complex issues and am responsible for meeting SLA requirements.I'm interested in pursuing a career in data analytics, and am currently expanding my knowledge of tools such as Tableau.
Medvet
View- Website:
- medvetforpets.com
- Employees:
- 947
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Help Desk SpecialistMedvet Jan 2020 - PresentWorthington, Ohio Area>Provide remote and in-person support for hospital and administrative users.>Setup and maintain a variety of computers, printers, scanners, and other hardware.>Work from and maintain a ticketing system for tracking workflow.
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Operations SpecialistCommunity Choice Financial, Inc. Nov 2019 - Jan 2020Dublin, Ohio Area>Perform functional, performance, and regression testing on primary business point of sale applications.>Identified, documented, and reported bugs and errors.>Provided operational support for field employees and other business groups.>Collaborated with other business groups to improve operations. -
Technical Support - Team LeadCommunity Choice Financial, Inc. Mar 2018 - Nov 2019Dublin, Ohio>Act as direct point-of-contact to the helpdesk for field management.>Provide leadership and assist with issue resolution to Tier 1 and Tier 2 technicians.>Collaborate with IT leadership in order to improve support process efficiency and customer satisfaction.>Coordinate IT-related projects with IT leadership and staff.>Manage a knowledge-base to help maintain IT knowledge and train IT personnel.>Track, analyze, and provide statistics on helpdesk case-load.
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Technical Support Analyst - Tier 2Community Choice Financial, Inc. Apr 2015 - Mar 2018Dublin, Ohio>Provide remote technical support to users using tools such as RealVNC, and Remote Desktop.>Manage users and computers in Active Directory.>Have expert knowledge with multiple point-of-sale systems in order to better assist end-users.>Setup and maintain a variety of computers, printers, scanners, and other hardware.>Work alone or with limited supervision to provide support during weekends or off-hours.
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Technical Support Analyst - Tier 1Community Choice Financial, Inc. Apr 2014 - Apr 2015Dublin, Ohio>Provide technical support on a per-call basis to 500+ remote store locations.>Troubleshoot and resolve technical issues in a timely manner. >Follow-up with store locations and provide regular case updates to ongoing issues.>Work from and maintain a ticketing system for tracking workflow.
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Vehicle DetailerSoo Motors Inc. Mar 2013 - Apr 2014Sault Ste. Marie, Michigan>Clean and detail customer and company vehicles in a timely manner.>Responsible for the acquisition and delivery of customer vehicles.>Adjusted work based on customer feedback to meet quality satisfaction. -
Screen Printing ProfessionalAllstar Graphics May 2008 - Feb 2013Sault Ste. Marie, Michigan>Operate screen printing machinery to produce printed apparel.>Efficiently sequenced work to meet strict deadlines.>Reacted to schedule changes accordingly to maintain deadlines.
Grant Macpherson Education Details
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Computer Science
Frequently Asked Questions about Grant Macpherson
What company does Grant Macpherson work for?
Grant Macpherson works for Medvet
What is Grant Macpherson's role at the current company?
Grant Macpherson's current role is Help Desk Specialist at MedVet.
What is Grant Macpherson's email address?
Grant Macpherson's email address is gr****@****vet.com
What schools did Grant Macpherson attend?
Grant Macpherson attended Lake Superior State University.
Who are Grant Macpherson's colleagues?
Grant Macpherson's colleagues are Lourdes Carrillo, Sarah Mcmillan, Anna Hyman, C Graves, Kate W., Zachary T., Sally Keets.
Not the Grant Macpherson you were looking for?
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Grant Macpherson
Move Management | Global Mobility | Relocation Services | Expert In Relocation Management | Corporate And HhgSterling, Va1jkmoving.com2 +170326XXXXX
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Grant MacPherson
Scotch Myst Is A Leading Hospitality,F&B Consultancy Firm Specializing In Strategic Design, Planning & Development To Execute Custom Solutions For Boutique Hotels, Casinos And Restaurant Properties Globally.Las Vegas, Nv -
Grant MacPherson
Las Vegas, Nv -
2vcom.edu, clemson.edu3 +184361XXXXX
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