Grant Macpherson

Grant Macpherson Email and Phone Number

Help Desk Specialist at MedVet @ MedVet
worthington, ohio, united states
Grant Macpherson's Location
Columbus, Ohio, United States, United States
Grant Macpherson's Contact Details

Grant Macpherson work email

Grant Macpherson personal email

n/a
About Grant Macpherson

I have five years of experience as a Technical Support Analyst in a helpdesk environment, with one year in a leadership role. I have excellent troubleshooting and problem-solving skills, as well as strong customer service and professional communication skills. I work well in a team environment, and also have experience working solo or with limited supervision. I have experience as an escalation point for complex issues and am responsible for meeting SLA requirements.I'm interested in pursuing a career in data analytics, and am currently expanding my knowledge of tools such as Tableau.

Grant Macpherson's Current Company Details
MedVet

Medvet

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Help Desk Specialist at MedVet
worthington, ohio, united states
Employees:
947
Grant Macpherson Work Experience Details
  • Medvet
    Help Desk Specialist
    Medvet Jan 2020 - Present
    Worthington, Ohio Area
    >Provide remote and in-person support for hospital and administrative users.>Setup and maintain a variety of computers, printers, scanners, and other hardware.>Work from and maintain a ticketing system for tracking workflow.
  • Community Choice Financial, Inc.
    Operations Specialist
    Community Choice Financial, Inc. Nov 2019 - Jan 2020
    Dublin, Ohio Area
    >Perform functional, performance, and regression testing on primary business point of sale applications.>Identified, documented, and reported bugs and errors.>Provided operational support for field employees and other business groups.>Collaborated with other business groups to improve operations.
  • Community Choice Financial, Inc.
    Technical Support - Team Lead
    Community Choice Financial, Inc. Mar 2018 - Nov 2019
    Dublin, Ohio
    >Act as direct point-of-contact to the helpdesk for field management.>Provide leadership and assist with issue resolution to Tier 1 and Tier 2 technicians.>Collaborate with IT leadership in order to improve support process efficiency and customer satisfaction.>Coordinate IT-related projects with IT leadership and staff.>Manage a knowledge-base to help maintain IT knowledge and train IT personnel.>Track, analyze, and provide statistics on helpdesk case-load.
  • Community Choice Financial, Inc.
    Technical Support Analyst - Tier 2
    Community Choice Financial, Inc. Apr 2015 - Mar 2018
    Dublin, Ohio
    >Provide remote technical support to users using tools such as RealVNC, and Remote Desktop.>Manage users and computers in Active Directory.>Have expert knowledge with multiple point-of-sale systems in order to better assist end-users.>Setup and maintain a variety of computers, printers, scanners, and other hardware.>Work alone or with limited supervision to provide support during weekends or off-hours.
  • Community Choice Financial, Inc.
    Technical Support Analyst - Tier 1
    Community Choice Financial, Inc. Apr 2014 - Apr 2015
    Dublin, Ohio
    >Provide technical support on a per-call basis to 500+ remote store locations.>Troubleshoot and resolve technical issues in a timely manner. >Follow-up with store locations and provide regular case updates to ongoing issues.>Work from and maintain a ticketing system for tracking workflow.
  • Soo Motors Inc.
    Vehicle Detailer
    Soo Motors Inc. Mar 2013 - Apr 2014
    Sault Ste. Marie, Michigan
    >Clean and detail customer and company vehicles in a timely manner.>Responsible for the acquisition and delivery of customer vehicles.>Adjusted work based on customer feedback to meet quality satisfaction.
  • Allstar Graphics
    Screen Printing Professional
    Allstar Graphics May 2008 - Feb 2013
    Sault Ste. Marie, Michigan
    >Operate screen printing machinery to produce printed apparel.>Efficiently sequenced work to meet strict deadlines.>Reacted to schedule changes accordingly to maintain deadlines.

Grant Macpherson Education Details

Frequently Asked Questions about Grant Macpherson

What company does Grant Macpherson work for?

Grant Macpherson works for Medvet

What is Grant Macpherson's role at the current company?

Grant Macpherson's current role is Help Desk Specialist at MedVet.

What is Grant Macpherson's email address?

Grant Macpherson's email address is gr****@****vet.com

What schools did Grant Macpherson attend?

Grant Macpherson attended Lake Superior State University.

Who are Grant Macpherson's colleagues?

Grant Macpherson's colleagues are Lourdes Carrillo, Sarah Mcmillan, Anna Hyman, C Graves, Kate W., Zachary T., Sally Keets.

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