Grant Settle Email & Phone Number

Atlanta, Georgia, United States

Elevated to lead all ESG programs for the enterprise. Collaborates with the Executive team to chart the company’s course and drive sustainability initiatives. Responsible for aligning customer and corporate strategies with sustainability objectives, guaranteeing compliance with reporting standards, and overseeing the development of the annual Sustainability Report. Tasked with the measuring and reporting of greenhouse gas (GHG) emissions, adhering to TCFD and other regulatory frameworks, and engaging with Investor Relations and the Board of Directors to support informed decision-making. • Successfully launched all ESG and Sustainability efforts for the company while guiding the organization to significantly improve ESG rates. Other results include receiving recognition for endeavors related to employee engagement, customer trust, and sustainability. • Transformed ESG ratings and moved the company from scoring in the bottom quartile to the top quartile. • Reports to the Chief Human Resources Officer (CHRO).• Participates in the Georgia Chamber of Commerce and serves as an organizational representative. • Partners with the Marketing department in strategic planning endeavors while also coordinating cross-functionally with the Communications and Public Relations organizations. • Serves on multiple internal committees, including Land Acquisition, Charity Organization Guidance, and IT Governance; prioritizes projects and initiatives while engaging in budget planning. • Facilitates all new Board of Director member training initiatives and orientations.

Atlanta, Georgia

Advanced to lead as the Customer Experience head for the company. Held responsibility for overseeing the entire customer journey from sales and design studio interactions to construction, closing, and post-close support. Subsequently continued to direct national field Customer Care operations, including the central call center and Customer Advocate group. Significantly expanded the group’s responsibilities to encompass comprehensive support across sales, mortgage, construction, and post-close customer service. Tasked with simultaneously launching the ESG initiative in 2022 while handling existing responsibilities.• Oversaw a team comprised of 100+ direct reports and 500+ dotted line reports alongside a $5M operational budget and a $10M warranty budget. Reported to the General Counsel.• Championed strategy focused on customer experience score improvement; results improved warranty claim service feedback from 78% positive to 92% and overall customer service scores from 74% to 90%.• Reduced warranty spend from 6% of net to 4%, which delivered multi-million-dollar savings to the company.• Architected and introduced an escalation management program while transforming customer experience processes; successfully minimized escalation incidents from 100+ monthly to an average of five.

Atlanta, Georgia

Tapped to function as the corporate leader overseeing the company’s national field Customer Care operations, including all divisional activities. Built upon previous success and maintained responsibility for the central call center and the Customer Advocate group while confirming seamless integration and consistency across all customer touchpoints. • Received recognition as the youngest employee to ever participate in the Executive Leadership Development Training Class in 2019. • Played a crucial role in creating and executing training and onboarding programs for all field operations employees; results increased overall team productivity and effectiveness while enhancing customer satisfaction.

Atlanta, Georgia

Promoted to spearhead the creation and development of the company’s customer advocacy program from the ground up. Provided leadership, training, and development to the Advocate team and adopted a culture of continuous improvement and excellence. Tasked with managing and responding to customer interactions across social media platforms while heightening the company’s reputation and customer retention efforts. • Established and managed a central call center that handled post-close customer requests and escalations. • Collaborated closely with the National Field Customer Care group to ensure a seamless customer experience. • Ensured vendor compliance with regulatory requirements and standards.

Atlanta, Georgia

Recruited to lead the Vendor Compliance group and ensure comprehensive risk management through the enforcement of insurance and contract compliance for all vendor and trade partners. Monitored industry trends and regulatory changes to confirm the company’s compliance processes remained current and effective. • Provided critical oversight of the company’s development bond program; guaranteed all operations adhered to industry regulations and corporate standards.

Atlanta, Georgia

Atlanta, Georgia

Atlanta, Georgia

Atlanta, Georgia

Master Of Business Administration, Management

Activities and Societies: Graduated with Honors Beta Gamma Sigma Phi Kappa Phi

Bachelor Of Arts - Ba, Communication | Minor In Philosophy

Activities and Societies: Dean’s List | Recipient of Academic Scholarship