Grant Huber Email & Phone Number

Phoenix, Az, Us

Alpharetta, Georgia, Us

Oversee and direct key functions within loyalty and rewards operations with a focus on strategic process improvement and operational excellence. Lead team members and participate in activities related to Operations Project Management, Operations Technology Management, Process and Change Management, Policy and Procedure governance and Operations Analytics. Act as liaison and collaborator with core organizational leaders including leaders in technology development, customer success, vendors and executive leadership.

Alpharetta, Georgia, Us

As a Sr Lead Business Process Analyst at Bakkt, a publicly traded technology company specializing in rewards programming within the financial services industry, I oversee key operations focusing on loyalty and rewards program management. My primary focus is on process standardization and performance enhancement. I deploy strategic process documentation and improvements that align with our corporate goals and enhance customer satisfaction. I lead efforts in standardizing operations through detailed process mapping, addressing critical areas, and implementing necessary changes to boost performance.

Chattanooga, Tn, Us

In my role as a Business Process Consultant at U.X. Xpress, a leading shipping organization serving large retail partners in the U.S., I was brought on board to drive process improvements and enhance organizational efficiency. My efforts led to reduced costs and improved service delivery. I strengthened overall operational effectiveness by collaborating cross-functionally within distinct divisions, providing internal consultations to foster change.• I developed a new driver call center model that significantly increased driver satisfaction by reducing wait times, which also decreased driver attrition and resolved a major challenge to long-term growth.• I led a team of process engineers to document and enhance trailer management processes, addressing inefficiencies and foundational issues in asset utilization.• I orchestrated the documentation of current-state processes and participated in re-engineering business processes across various departments to scale operations.• I directed process improvements for managing freight ownership among strategic business units, improving clarity and accountability in process roles.• I presented project findings and strategic recommendations to company leadership, influencing key decisions.• I communicated with stakeholders to identify and address areas of concern, providing remediation recommendations to executive leadership.

Los Angeles, Ca, Us

• Managed workflow for engineers and project participants to drive productivity and ensure project completion.• Reported project progress directly to the COO through meetings and documentation.• Concurrently managed 4-5 projects of varying scope, managed team progress, workflow and client engagement.

Atlanta, Ga, Us

• Created statistical views and analyzed call handling to recommend improvements.• Assisted process management team in mapping future-state processes for a wireless mobile phone carrier product for rollout.

Atlanta, Ga, Us

Aid the sales engineering and support teams at Cox Business by creating dashboards that give key insights into issues related to their business processes.

Participated as the PM for a team of developers (ASU engineering students working on their capstone project), creating a tool that would translate video audio from English to Spanish subtitles and audio in Python (using AWS services):o Plan project deliverables with the product owner and development team.o Manage the scrum task board and the frequent scrum update meetings and report to the product owner.o Assist the development team by providing resources, planning processes and assisting with whatever needs come up.

Gilbert, Arizona, Us

• Created interactive reports to illustrate behavior of end users on web applications.• Created user dashboards to improve application usage and offered recommendations to improve visibility to leadership, facilitating better decision making.

Gilbert, Arizona, Us

Used analytical tools to create dashboards and perform analysis, measuring the performance of marketing efforts, reporting directly to the VP of Marketing.

Gilbert, Arizona, Us

Interfaced with institution managers, teachers, and students from all over the world in English and Spanish through video calls, emails, online chats and Facebook to support and answer questions related to Cisco's Networking Academy.

Master'S Of Global Management, Global Business

Bachelor Of Science - Bs, Business Data Analytics