Grant Coomber Email & Phone Number

At Velapoint, I was responsible for ordering, and maintaining insurance agents licenses and appointments, and maintaining those licenses throughout the agents insurance career. I helped implement new processes to simplify the company as a whole.

OpenSesame is the world's largest marketplace for buying and selling online training courses. While my projects and activities varied, my daily priority was ensuring each team member at OpenSesame had the tools necessary to complete their tasks. This meant my tasks ranged from testing online products and assisting with customer to setting up development environments. My fellow employees really looked to be as a problem-solver—the person to go to when there is something that needs to be fixed efficiently and quickly. Some of my key accomplishments include:• Assisted in facilitating an office move to ensure there was no downtime in business or productivity.• Developed a module that implements an API that allows statistics to be recorded.• Mounted and wired hardware to display statistics and help teams track progress to goal.• Trusted by company leadership to follow-through on key tasks with little supervision, including creating a cohesive metric reporting dashboard

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, which ensured product quality, and stable relationships among clients. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to make sure I do things as efficiently and organized as possible. Check to ensure that appropriate changes were made to resolve customers' problems, which decreased the amount of recurring issues. Maintain a happy, fun attitude, regardless of the situation to make sure customers have the best experience possible.