Grant Christopher Email & Phone Number

Duluth, Ga

Coordinate onboarding of customers' network equipment to managed services environment of monitoring and help desk support.Create and provide customized reports to key customers on managed services metrics.Create and maintain standard operating procedures covering purchased support services by customers in coordination with network engineers and help desk technicians.Participated in panel of four members to create new process documentation for use company wide.

Suwanee, Ga

Coordinate with team to ensure all tasks are completed on time and to high quality standards.Communicate with customers to understand their needs and configure equipment for rapid deployment.Write and maintain standard operating procedures.Train new team members in department processes and procedures.

Alpharetta, Ga

Properly identified, categorized, and filed incoming documents physically and electronically.Handled document storage, retention, and destruction to maintain privacy of customers' personal information.

Suwanee, Ga

Loaded and tested customer specific software on POS systems for rapid deployment.Lead troubleshooting activities on self-service DVD rental kiosks.Awarded Global Customer Fulfillment Champion Award Quarter 3 of 2012 for identifying cost savings in shipping materials.

Greater Atlanta Area

Promoted to manager position after assuming lead role while position was vacant.Trained new associates in department responsibilities and procedures.Maintained department's stock through regular ordering and monthly inventory counts.

Greater Atlanta Area

Provided weekly classroom instruction to students enrolled in Philosophy 1010: Critical Thinking.Assisted Philosophy Department faculty members in evaluating students’ work.Provided editing notes on text book used in class instruction written by faculty members.

Education record

Philosophy - focus on Ethics and Political Philosophy

Bachelor Of Arts, Philosophy