Grant Houston Email & Phone Number

Los Angeles, Ca, Us

Engage with clients as a freelance UX Consultant doing service design, research, journey mapping, information architecture, wireframes, prototypes, usability testing and UI design.

Burbank, Ca, Us

• Mentored a junior UX designer and a customer support agent as they transitioned into UX roles. • Led Contextual Help design initiative resulting in 45% reduction in support calls for EP’s SmartPO and MyEP.• Key UX contributor on eight EP products, transforming paper-based processes into streamlined digital experiences — and related integration workflows to connect them.• Built low- and high-fidelity wireframes and interactive prototypes, conducted usability tests, designed iconography, information graphics and UIs.

Fort Lauderdale, Fl, Us

• Contributed to design of SD-WAN (Software-Defined Wide Area Network) Unified Management workflows and built out high-resolution prototypes for usability testing. • Collaborated with design team on evaluation and adoption of Figma, transitioning away from Sketch, InVision and Abstract.

Los Angeles, Ca, Us

• Key UX contributor on an iOS/Android smartphone companion app for Nevro that enables chronic pain sufferers to control their implanted spinal cord stimulator medical device and track pain relief over time.• Created IA maps, user scenarios and flows, interaction models, wireframes, prototypes and content inventory.

Burbank, Ca, Us

Conceptualized, designed and tested a digital workflow for The Walt Disney Studios that enabled review of 10,000+ movie titles from major studio partners for launch of MoviesAnywhere.com.

Dublin , Ca, Us

• Mentored a customer service representative as they transitioned into a junior UX role. • Created a unifying UX strategy for TriNet Cloud’s SaaS expense and performance management products, with major contributions to expense receipts, company setup, search, and filtering experiences.

El Segundo, Ca, Us

Co-led UX track for DIRECTV’s initiative to expand their existing Home Security product and user experience to include home automation. Conducted consumer and stakeholder contextual inquiries, created wireframes and prototypes, and collaborated with visual designers to deliver proof-of-concepts.

Seattle, Washington, Us

• Redesigned Checkout flows and My Account screens on HauteLook and NordstromRack to increase shopping cart conversions and facilitate returns.• Collaborated with Marketing to redesign process flows and email communication templates for every member touchpoint, including: signup, flash sale promotions, order confirmation, product returns, support, and retention.• Key contributor to rapid design of NordstromRack.com.

New York, Us

• Walt Disney: Collaborated with in-house creative team on design of Guest-facing MagicBand experience.• Ignited USA: Led IA and interaction design for TaylorMade Golf experience.• Wilshire Media Group: Prototyped a tablet app experience for 3DayBlinds.com’s Design Consultants.

• Worked on a variety of client projects that ranged from component-level deliverables to complete online solutions. • Primary clients included The Gill Foundation, UrbanTrans Consultants, Texture Media, CMC Group, and Beauty Collection.

Boston, Ma, Us

• Mentored one junior UX designer. • Increased online reservation conversion for PublicStorage.com by redesigning how customers search, compare and reserve the right storage unit for them from their 2,000+ US locations.• Presented bi-weekly walk-throughs and status updates to senior management of PublicStorage.com.

Los Angeles, Ca, Us

• Mentored two junior UX designers. • Led IA/UX for multiple ABC properties concurrently, including design and implementation of ABC TV’s first Web-based full-episode video player with interactive ad-pods — the first of their kind in the industry.

Responsible for designing user interfaces for a government-sponsored role-play simulation game, and also managing the client relationship in Los Angeles.

Monroe, La, Us

Facilitated development between the creative and technical services groups to design and deploy client Web sites; HTML, client-side JavaScript with strong emphasis on browser-compatibility standards.

New York, Ny, Us

• Conceptualized concepts and created production-quality code using client-side HTML, CSS and XML for 40+ clients, most notable being Ark Trust, Budget Rent a Car, Colorado Rockies, Einstein Bros. Bagels, Express Clothing, and Universal Studios Florida.• Redesigned and coded office’s intranet site using ASP 3.0-driven pages based on a SQL-Enterprise database.