Grant Williams Email & Phone Number

Portland, Or, Us

Austin, Tx, Us

As a Customer Advocacy Manager, I manage and grow our online communities and review sites, ensuring customers feel supported and heard. I actively gather, showcase, and promote testimonials and success stories, coordinating case studies that demonstrate how our products benefit users. Additionally, I develop and execute customer advocacy programs to turn key customers into brand advocates.I also engage directly with customers on social media and online forums, addressing concerns, answering questions, and fostering a positive brand presence. By gathering and analyzing customer feedback, I collaborate with internal teams across marketing, product, and sales to improve the overall customer experience. I track key metrics like customer satisfaction and Net Promoter Score (NPS) to assess the success of our advocacy initiatives. Finally, I organize and host community events and webinars to educate and engage customers, further strengthening relationships and enhancing their success with our products.

Oversee the experience and engagement of our brand community, ensuring all members feel seen, heard, valued and part of a vibrant online space.Develop high-impact strategies and campaigns to foster community growth, peer knowledge sharing and value-added services to our products.Act as a Customer Experience manager to address customer escalations and ensure customers have a human-to-human interaction.Collaborate cross-functionally to support the Customer Education, Onboarding, Marketing and Customer Success initiatives.Analyze Meta community data to monitor and improve community growth and engagement.

Remote

• I help online entrepreneurs launch and accelerate their unique brands and offers so they can attract clients faster.• I connect diverse communities online and develop simple methods for curating and revamping Social Media Campaigns to get seen and convert followers into buyers.• I develop easy-to-follow systems and templates for everything from content creation, sales funnels and business growth strategies so even the most novice person can see fast results.• I offer fresh inspiration and creative solutions to any area of your business.

Remote

• Designed and managed social media campaigns, sales pages, lead generators, workshops, podcasts and webinars.• Sales and lead generator who increased visibility and conversions by 20% in just 3 months.• Revamped Social Media content creation, copy and graphic designs to increase engagement and visibility across platforms• Redesigned sales pages and Facebook group engagement• Scheduled webinar guests and converted the long-form content into a podcast and condensed posts for Social Media promotion• Assisted the CEO in group coaching sessions and executive duties• Trained LGBTQ+ refugee in Africa to become a virtual assistant

• Reduced AWS cloud spend through targeted optimization and reservation management.• Managed relationships of large Enterprise clients through compiling data and reports to update progress and ensure targets were hit on time.• Analyze large data sets to determine the viability of cloud infrastructure and long-term usage patterns • Lead an internal learning group called Accelerated Learning Time, focused on increasing our velocity for personal growth and development

Austin, Texas Area

• Increased customer enrollments and retention by conferencing with families and recommending add on programs. Increased our earned revenue by 20% YOY, hitting our highest numbers since 2012.• Sold academic solutions for families, making our center the highest profit margins in the Austin/Waco/DFW markets. Highest Black Friday salesman in the company.• Led a team of teachers and admin staff and oversaw daily operations and customer satisfaction.• Collected and analyzed data to gauge student success and made modifications to student curriculum

Austin, Texas Area

• Consistently held top sales across district for ATX Artisan Market products• Delivered superior customer service and advice to market goers• Demonstrated high level of product knowledge and local marketing

Austin, Texas Area

• Opened new locations throughout Texas, giving lectures to over 125 trainees in auditorium settings. • Organized and executed VIP events-- most notably for the British Consulate, Chamber of Commerce and City Council of Dallas and Austin• Developed instructional material for trainers and new staff, set up systems and facilities for exponential growth in targeted markets

Austin, Texas Area

• Choice server for Austin Chamber of Commerce events, banquets and large parties • Served up to 40 people per hour during peak times• Maintained positive environment, established loyal clientele and upsold products

Austin, Texas Area

• Assisted a three person research group in developing cutting edge marketing techniques• Managed client relationships and internal support• Contributed to corporate identity, logo, site design and marketing campaign

Bachelor’S Degree, International Relations And Global Studies

Activities and Societies: Native American and Indigenous CollectiveStudied abroad in Guatemala 2013. Focused on the culture, media.

Associate’S Degree, Business Administration And Management, General

Activities and Societies: Phi Theta KappaFocused on Marketing and Customer Relationship Management. Presidential Dean's list graduate.