Grant Williams Email & Phone Number

Austin, TX, US

As a Customer Advocacy Manager, I manage and grow our online communities and review sites, ensuring customers feel supported and heard. I actively gather, showcase, and promote testimonials and success stories, coordinating case studies that demonstrate how our products benefit users. Additionally, I develop and execute customer advocacy programs to turn.

Oversee the experience and engagement of our brand community, ensuring all members feel seen, heard, valued and part of a vibrant online space.Develop high-impact strategies and campaigns to foster community growth, peer knowledge sharing and value-added services to our products.Act as a Customer Experience manager to address customer escalations and.

Remote

• I help online entrepreneurs launch and accelerate their unique brands and offers so they can attract clients faster.
• I connect diverse communities online and develop simple methods for curating and revamping Social Media Campaigns to get seen and convert followers into buyers.
• I develop easy-to-follow systems and templates for everything from content creation, sales funnels and business growth strategies so even the most novice person can see fast results.
• I offer fresh inspiration and creative solutions to any area of your business.

Remote

• Designed and managed social media campaigns, sales pages, lead generators, workshops, podcasts and webinars.
• Sales and lead generator who increased visibility and conversions by 20% in just 3 months.
• Revamped Social Media content creation, copy and graphic designs to increase engagement and visibility across platforms
• Redesigned sales pages and Facebook group engagement
• Scheduled webinar guests and converted the long-form content into a podcast and condensed posts for Social Media promotion
• Assisted the CEO in group coaching sessions and executive duties

• Reduced AWS cloud spend through targeted optimization and reservation management.
• Managed relationships of large Enterprise clients through compiling data and reports to update progress and ensure targets were hit on time.
• Analyze large data sets to determine the viability of cloud infrastructure and long-term usage patterns
• Lead an internal learning group called Accelerated Learning Time, focused on increasing our velocity for personal growth and development

Austin, Texas Area

• Increased customer enrollments and retention by conferencing with families and recommending add on programs. Increased our earned revenue by 20% YOY, hitting our highest numbers since 2012.
• Sold academic solutions for families, making our center the highest profit margins in the Austin/Waco/DFW markets. Highest Black Friday salesman in the company.
• Led a team of teachers and admin staff and oversaw daily operations and customer satisfaction.
• Collected and analyzed data to gauge student success and made modifications to student curriculum

Austin, Texas Area

• Consistently held top sales across district for ATX Artisan Market products
• Delivered superior customer service and advice to market goers
• Demonstrated high level of product knowledge and local marketing

Austin, Texas Area

• Opened new locations throughout Texas, giving lectures to over 125 trainees in auditorium settings.
• Organized and executed VIP events-- most notably for the British Consulate, Chamber of Commerce and City Council of Dallas and Austin
• Developed instructional material for trainers and new staff, set up systems and facilities for exponential growth in targeted markets

Austin, Texas Area

• Choice server for Austin Chamber of Commerce events, banquets and large parties
• Served up to 40 people per hour during peak times
• Maintained positive environment, established loyal clientele and upsold products

Austin, Texas Area

• Assisted a three person research group in developing cutting edge marketing techniques
• Managed client relationships and internal support
• Contributed to corporate identity, logo, site design and marketing campaign

Bachelor’S Degree, International Relations And Global Studies

Activities and Societies: Native American and Indigenous CollectiveStudied abroad in Guatemala 2013. Focused on the culture, media and the.

Associate’S Degree, Business Administration And Management, General

Activities and Societies: Phi Theta KappaFocused on Marketing and Customer Relationship Management. Presidential Dean's list graduate.