Grant Perrin Email & Phone Number

United Kingdom

United Kingdom

I’m pleased to say that I have started a new role with independent charity @BeTheBusiness as an advisory board member, supporting small businesses to increase their productivity. #nonexecutivedirector #Bethebusiness #sme #smebusiness #smallbusinessleader #ned”

United Kingdom

Chair of the Board across a number of Asurion entities, Non-Executive Director and Advisor.

Dorset, England, United Kingdom

Two privately owned and managed cottages set in the heart of the chocolate box village of West Lulworth and just a stones throw from the iconic Lulworth Cove beach.Set among rolling countryside, there is immediate access from the front door to limitless and stunning Jurassic Coast walks. Dorset’s breath-taking Lulworth Cove and Durdle Door are a mere stroll away.Both accommodations are well appointed and have everything you need for your holiday by the sea. Choose from Seafield which sleeps up to 8 or Smugglers Cove which sleeps up to 4.

Singapore

Leading Asurion's business, people and driving profitable growth across Australia & New Zealand, Malaysia, Singapore, Taiwan and Thailand.• Chair of the Asurion Board in Australia and Malaysia.• Executive Director in Singapore, Thailand and Taiwan.

Hong Kong

Establishing and leading Asurion's business and people during a period of rapid growth in Taiwan.

Hong Kong

Responsible for Asurion’s operations across Asia Pacific.• Established the infrastructure and team required to deliver device protection services as Asurion expanded into Asia.• Increased profitability through reduced equipment costs and operational efficiency.

Balcombe, England, United Kingdom

Parent Governor of Balcombe Primary School focussing on reducing running costs and improving the school infrastructure.

United Kingdom

Leading the Mobile Device business unit.• Responsible for all aspects Teleplan’s global mobile device after-market services portfolio.• Grew market share and revenue across all regions.

Led Nokia’s global Customer Service operations comprising of over 4000 franchised outlets delivering repair and support services as well as a contact centre network providing multi-channel support in 130 countries in more than 80 languages.• Owning and developing the Nokia Care sub brand.• Driving the digitalisation of the Nokia support offering.• Introducing Post Sales Services and Extended Warranties as an incremental revenue stream.

Responsible for the world’s largest repair network spanning 11 regions and over 130 individual market operations.• Led a significant change program; introducing standardised systems and way of working.• Reduced warranty costs by 30%, delivering $x Billion profit in savings.

Singapore

As a member of the regional leadership team, led Nokia Customer Care operations across the Asia Pacific region.• Accountable for a network of Nokia Care walk-in outlets, repair factories and contact centres.• Significant reduction in warranty costs whilst improving customer satisfaction.• Accountable for the regional Retention Strategy.

United Kingdom And Japan

Various leadership roles in the Customer Care organisation.

United Kingdom

Leading mobile device repair operations.