Grant Richmond Email & Phone Number

Toronto, On, Ca

Winnipeg, Manitoba, Canada

Key Accounts: Air Canada, Coca-Cola, Sobeys/Safeway, Diageo (Crown Royal, Smirnoff, Captain Morgan), Ticketmaster, McDonald’s, TSN, GoodLife Fitness and more.• Manage the implementation and execution of partnership agreements, overseeing branding initiatives, promotional details, and event management.• Plan, develop and execute various marketing initiatives, partner activations and events in close collaboration with the partner, internal departments and/or external agencies.• Collaborate with team members to develop and present comprehensive activation, mid-season, and post-season reports.• Create and maintain strong relationships with partners to ensure effective execution and achieve partner renewal.

Toronto, Ontario, Canada

• Delivered a compelling and effective customer service experience by demonstrating quality communication and relationship management skills while representing brand values and objectives.• Ensured customer satisfaction and brand loyalty by understanding and empathizing with customers feedback while demonstrating problem solving and de-escalation techniques.• Created and maintained professional relationships with colleagues during a work from home environment leading towards effective team collaboration and a “one-team” approach.• Proficiently managed and maintained customers’ accounts through Salesforce.

Toronto, Canada Area

• Managed ticket sales for the 2020 Rogers Cup, focusing on group sales and VIP hospitality opportunities.• Developed new sales initiatives to partner with local events, resulting in increased revenue streams.• Utilized Salesforce and Archtics for sales programs and organized weekly data reports for account managers.

Toronto, Ontario, Canada

• Managed a team of four coaches, fostering a positive and professional environment for players, parents, and coaches.• Developed and executed hockey training sessions for youth players, ensuring skill development and player engagement.

Ottawa, Ontario, Canada

• Managed corporate partner sponsorship agreements ensuring contractual fulfillment and quality execution• Prospected new partners, researched industry trends and best practices.• Developed corporate partner proposals and reports.

Oakville, On

• Demonstrated high quality sales techniques and customer service skills to sell and promote RBC Canadian Open tickets, leading the sales team in total revenue.• Identified new business and corporate hospitality opportunities, contributing to increased revenue for Golf Canada.

• Tracked in-game statistics for Brock Varsity Hockey, ensuring accurate data for Ontario University Athletics website.• Managed team's social media accounts, engaging followers with relevant and entertaining content.• Appointed by USports for statistical reporting in the 2018 World Junior Championship exhibition games.

• Provided exceptional customer service to members, increasing revenues by selling tournament packages and memberships.• Executed successful golf tournaments for junior players, showcasing strong organizational and teamwork skills.• Managed social media platforms, enhancing user experience and significantly increasing followers.

Toronto, On