Grant Williams Email and Phone Number

• Owning a corporate travel firm's relationships with clients in finance and law, with multi million pound in ARR, guiding users to adopt the platform and its full capabilities, and attentively advising on reporting, contracting, and core functions.• Earning 40+ clients' trust with an attentive & results-oriented approach during weekly and monthly touchpoints, including QBRs, outperforming the 100% retention target, and ensuring growth by expanding into new regions and markets where clients operate.• Interfacing cross-departmentally with engineering, finance, customer support, operations, legal, and sales to drive continuous improvement, enforce compliance, showcase technical features, and confront emerging challenges from an aligned stance.

• Managed £2M in ARR for a Marketing Tech SaaS company and equipped its property management real estate, automotive motorship dealerships, and construction clients with high-tech call & web tracking technology.• Monitored account health & well-being using analytics and driving product adoption to reinvigorate underperforming accounts, amplify retention, and gain vital feedback for continuous platform improvements

• Established, scaled, and led a meritocratic account & travel management division of 20+ agents who deliver consumer-centric travel solutions via multiple channels.• Innovated a cutting-edge client chat function that unlocked real-time correspondence with business areas, ultimately securing a 90% adoption rate with client spending exceeding $8M YOY with a +95% satisfaction score.• Built and sustained partnerships with Start-up Series A/B funded ventures that would proceed to IPO.• Exceeded KPIs by structuring strategic roadmaps across a diverse workforce, generating revenues of up to $12M annually.• Ranked in the Top 10 of the company Sales and Service league for generating up to $ 40 million per annum.• Increased Time to Value (TTV) by 300% in three years, maintaining a 93% client retention rate.

• Led 35+ travel sales staff to nurture key client relationships and achieve the handover of 150 accounts valued at £15M+.• Spearheaded a leadership training programme to accelerate top performers into management roles.• Delivered YOY growth, equating to over 500% increase in customer base in three years