- MedStudy produces study guides for doctors and medical students who are refreshing their board certifications.- Developed a customized editorial tool for flagging ‘do-not-use’ medical terminology directly in Oxygen editors via Schematron live validation.- Performed extensive work developing XSLT analysis and reporting capabilities that run via Oxygen as ‘self service’ tools. This helps the authoring group flag and fix content errors earlier on in the product release process.- Work extensively transforming and delivering medical content to Adobe InDesign (print delivery) plus a custom SQL database schema (website E-reader).

- Reprise role as technical writer for a software development group at Nasdaq which produces broker-side risk products. Supported products with release notes, configuration guides and user manuals. - Build an XML publishing system from scratch which performs extraction of networking and deployment data from configuration repositories (parsing loosely structured non-XML data). Transformed and published data into regularly updating network topology maps, and diagrams of deployed servers and applications. - Job role included a heavy emphasis on day-to-day operations. Moderated daily change control calls, tuned a multi-lateral change control policy for production systems, and assisted in migrating away from legacy production management tooling.

- Contract assignment working to develop publishing tools for authoring group which supports Western Digital data center storage products. - Update suite of DITA-OT stylesheets to adhere to new corporate branding guidelines. - Migrate publishing environment from XSL-FO centric publishing to a CSS paged media layout engine (Chemistry, Antenna House). - Develop plugins for DITA-OT environment (XSL, ANT) that extended and enhance publishing capability for single-sourced PDF and web outputs.

- Work with aviation and defense clients on customized authoring, publication, and document storage systems. - Work with aviation document standards (S1000D, ATA 2200, proprietary formats) as well as US government technical manual standards (38784, 7700, 63029). - Write XML transformations that produce advanced aviation document requirements for paged-media (change package, list of effective pages, point paging). - Extensive work writing XSL/XSL-FO transformations plus light Javascript and Java programming. - Design and implement effective testing platforms for XML-centric systems (REST, Xspec).

- Authoring to support a mission-critical flight planning engine for use by internal and external users. - Primary responsibility was to compile an interface specification for JSON-based web services working from raw web service requests and responses, notes in a ticketing system, and interview responses provided by developers. - Responsible for authoring release notes, configuration guides, and installation guides supporting the application. - Pilot project demonstrating usage of DITA in large technical writing group. Advise and help implement DITA project layouts, folder and file naming standards, and version control conventions.

- Author and maintain user manuals, installation guides, protocol specifications in Robohelp, and later DITA, for Java web applications.- Responsible for delivering release notes to internal and external audiences by summarizing and clarify complex development tickets from a large team of developers. - Developed XML and XSL technologies to single source content between printed documentation and Confluence. Publish large catalogs of reference materials to a Confluence wiki using XSLT 2.0 plus the Confluence webDav interface.- Converted a RoboHelp publishing system into DITA plus DITA Open Toolkit to eliminate manual editing from the publishing process.- Write XSLT customizations for the DITA Open Toolkit in order to produce high quality PDF outputs directly from DITA sources.

- Responsible for supporting the hardware/software for hosted VOIP call centers. - Remotely monitor and maintain 25-30 call center servers and SQL servers using LogMeIn. - Assist call center managers and call center agents over the phone and with GoToAssist. - Query and analyze data from SQL databases with millions of call records.

Personally started a company in Tanzania that imported laptops and digital cameras; I also repaired PC-style computers. Handled all issues of the business, including writing a business plan, acquiring loans, incorporating my company, registration, importing goods through customs, accounting, sales, etc.

LSSI is a small oil-and-gas prospecting company. My duties included data mining in the Petra database of well information, entering new data, and performing various geological research.

Supervised and maintained the computer department of a high school in rural Tanzania. Taught basic computer skills to students and staff. Maintained 15 lab computers and the network. Performed off-site computer repair for villagers and local businesses.

Managed shipping/receiving for a company specializing in network storage. Performed inventory management using Macola software. Prepared shipments, did skidding, filing, and created shipment logs.