Graydon Cayce Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Xvand is a Managed Services Provider(MSP) specializing in hosted desktop environments, cloud solutions, and cybersecurity. Xvand focuses on delivering tailored IT strategies to help businesses enhance their operational efficiency and security while reducing the burden or managing complex technology environments for small to medium size businesses. The company offers services such as network management, data backup and recovery, IT consulting, and technology procurement. Managed client relations… Show more Xvand is a Managed Services Provider(MSP) specializing in hosted desktop environments, cloud solutions, and cybersecurity. Xvand focuses on delivering tailored IT strategies to help businesses enhance their operational efficiency and security while reducing the burden or managing complex technology environments for small to medium size businesses. The company offers services such as network management, data backup and recovery, IT consulting, and technology procurement. Managed client relations and served as the primary point of contact, enhancing customer satisfaction and loyalty.• Oversaw vendor management for Xvand and its clients, ensuring quality service and cost efficiency• Acted as project manager for special projects, onboarding processes, and office expansions, ensuring delivery on time and budget.• Reviewed and analyzed business processes, providing actionable recommendations to help firms leverage their IT effectively.• Developed and implemented workstation automation policies using ConnectWise Automate, increasing operational efficiency.• Drafted comprehensive responses to proposals and RFPs, contributing to successful business acquisition efforts.• Managed the implementation, maintenance, and upgrades of client server, hypervisor, and NAS infrastructures, ensuring optimal performance.• Designed and deployed robust client-side LAN and WLAN infrastructures to support business operations.• Coordinated onsite operations and personnel, enhancing workflow and project execution.• Conducted technology procurement for Xvand and its clients, aligning purchases with strategic business needs and maximizing benefits of the MSP partnership. • Assisted in technical sales efforts, evaluating prospective clients and providing tailored solutions that demonstrated benefits of using the Xvand product.• Coordinated e-waste disposal for clients, including donations to special needs programs, promoting sustainability and community support. Show less

Enhance Mortgage is a financial services firm specializing in the acquisition and bundling of land contracts, deeds of trust, contracts for deed, private mortgages, and real estate notes. Templeton Mortgage manages properties acquired by Enhance Mortgage, focusing on long-term holdings and strategic resale opportunities.• Oversaw all servers, workstations, networking equipment, and associated technologies, ensuring optimal performance and reliability. • Managed 25 Microsoft servers,… Show more Enhance Mortgage is a financial services firm specializing in the acquisition and bundling of land contracts, deeds of trust, contracts for deed, private mortgages, and real estate notes. Templeton Mortgage manages properties acquired by Enhance Mortgage, focusing on long-term holdings and strategic resale opportunities.• Oversaw all servers, workstations, networking equipment, and associated technologies, ensuring optimal performance and reliability. • Managed 25 Microsoft servers, Windows workstations, and an ESI phone system, providing support for 85 end users and enhancing operational efficiency.• Proficient in Windows operating systems, rules-based firewalls, and Microsoft Server versions, with a strong understanding of network security.• Led a team of 8 IT staff members, fostering collaboration and professional development to achieve departmental goals.• Proposed, planned, and implemented system upgrades and new services, improving system functionality and user experience.• Maintained and updated proprietary software code, utilizing VB6, HTML, and PHP to enhance application performance and user interface. Show less

Lubbock, Texas Area

• Directly supervised 11 clubs totaling 200 students• Trained new staff in procedures • Created the protocols for off-campus club supervision • Allocated a $90,000 budget among 23 club teams

Houston, Texas Area

• Digitized and archived old files into an interactive database • Created a website to document whale strandings • Researched and coordinated new teleconference solutions• Digitized old analog media into new digital format.

Bachelor'S Degree, Management Information Systems, Telecommunications And Networking

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Multicultural Student Business Association Costal Conservation Association

Education record