Senior Field Application Engineer
Current- Responsible for analyzing system performance data and error codes to detect and resolve potential issues on over 100 individual high-resolution camera systems across the globe. Tracked system non-conformities as they.
- Supported customer data requests by producing reports and analysis on system parameters to better tailor the system behavior that provides the ideal balance between wind turbine protection and minimal risk to protected.
- Organized, tracked and maintained service plans for defective units across the fleet. Traveled to customer windfarms to repair hardware failures while maintaining positive customer relationships
- Managed a small team of field application engineers to ensure that system performance is maintained
- Collaborated cross-functionally with software and hardware teams to assist in diagnosing issues and creating service plans that prioritizes chances of long-term success. Presented historical system performance data to.
- Assisted in creating SOPs and procedural field service documents for internal and external use