I work at Cable Beach Resort & Spa. My duties include managing staff, managing different venues within the resort, banking, daily reports, ensuring the security and safety of all guests and staff at all times and ensuring every guest has an outstanding and safe experience with us every time they visit.

Cellar Door Sales and Wine Tasting's with Millbrook Winery guests and visitors.

Front of House and retail sales.

Oct 2017 - December 2018. Casual Staff. Mandoon Winery Perth, Western Australia.Working in the brewery restaurant, garden bar and functions facility as a barman, a waiter, or managing the pass at this extremely high paced and dynamic business that is always very busy and extremely focused on very high service standards and customer service and satisfaction.

I started Red Letter Wines in 2014 as I was approached by some Australian wine and spirit importers and distributors to wholesale and distribute their wines in Western Australia. Through multiple contacts within the wine and hospitality industry throughout Australia and other international markets, I gathered together these contacts and created a wine wholesale distribution business and called it Red Letter Wines. Since it began in October 2014 the business amassed 150 active wholesale… Show more I started Red Letter Wines in 2014 as I was approached by some Australian wine and spirit importers and distributors to wholesale and distribute their wines in Western Australia. Through multiple contacts within the wine and hospitality industry throughout Australia and other international markets, I gathered together these contacts and created a wine wholesale distribution business and called it Red Letter Wines. Since it began in October 2014 the business amassed 150 active wholesale customers throughout Western Australia and Australia, as well as 35 or so private clients. The jobs & responsibilities I was responsible for covered everything involved with running single handedly, a wine wholesale business and there is not enough room available here to cover it all. I have listed below some of what was involved, however a complete resume is available on request and provides this information in detail. Creation and growth of the Red Letter Wines portfolio. Promotion, marketing and sales of the RLWines portfolio into the WA wholesale market.Maintenance and development of the relationships with customers, wine buyers, store managers and their staff. Creation and upkeep of the RLWines websitePurchasing of all wine & spirits in the RLWines portfolio.Customer development and actively coming up with new sales and marketing ideas and campaigns with the managers and staff of all Red Letter Wine’s clients. Vineyard visits to wine producers’ cellars and wine producing areas including all major wine producing areas of Australia, New Zealand, France, Italy and Spain.Ongoing and detailed negotiations about pricing and deals with customers. Reconciliations of customer payments.. Coming up with and initiating AMP campaigns and activities for RLWines retail and restaurant customers.Customers tastings.Stock control, stock management and stock re-ordering as per the markets requirements.Assist Red Letter Wines clients with the writing and organisation of wine lists. Show less

During my time at Rogue Wines, I sourced fruit and produced my own wine label. To do this I made contact with a wine making/producing friend of mine from my earlier days in Margaret River - Lenton Brae - and purchased Cabernet/Merlot and Semillon/Sauvignon Blanc blends as bulk wine. From there, I designed and produced a wine label, oversaw the bottling of the wine I had purchased into labelled bottles, then sold this finished product to Rogue Wines which then become part of the Rogue Wine… Show more During my time at Rogue Wines, I sourced fruit and produced my own wine label. To do this I made contact with a wine making/producing friend of mine from my earlier days in Margaret River - Lenton Brae - and purchased Cabernet/Merlot and Semillon/Sauvignon Blanc blends as bulk wine. From there, I designed and produced a wine label, oversaw the bottling of the wine I had purchased into labelled bottles, then sold this finished product to Rogue Wines which then become part of the Rogue Wine wholesale portfolio, which was then on sold to it’s customer base Australia wide as well as customers I had previous contact with in Singapore and Malaysia. As I was part of the sales team at Rogue Wines I helped sell The Devil Drives to their customers around Australia, as well as exporting some into Singapore through previous contacts. Being involved in the entire journey from wine selection, bottling, sales, marketing and promotion extensively broadened my knowledge of what really happens and actually goes into the production and sale of wine from start to finish. Responsibilities included:Finished wine selection of the two blends.Bottling, creating a brand and label production.Selling to, and dealing with a wine wholesaler from a wine producers perspective.Advertising, marketing, promotions and sales. Show less

I was employed by Rogue Wines - a wine producer, importer, exporter and wholesaler - just as they begin trading as a business - to help them establish markets for their wine wholesale aspirations in Melbourne Victoria. My role involved expanding the company’s customer base across particularly Melbourne and partially further afield in Australia and Asia. When I began with Rogue Wines, their range of wines and wine brands were in the very early stages, only being available to less than ten… Show more I was employed by Rogue Wines - a wine producer, importer, exporter and wholesaler - just as they begin trading as a business - to help them establish markets for their wine wholesale aspirations in Melbourne Victoria. My role involved expanding the company’s customer base across particularly Melbourne and partially further afield in Australia and Asia. When I began with Rogue Wines, their range of wines and wine brands were in the very early stages, only being available to less than ten customers in the Melbourne and Canberra markets. For five years I helped lead a team that built and established the businesses markets across Victoria, New South Wales, Queensland, Tasmania, Western Australia and Canberra as well as the international markets I have already mentioned. The success and expansion of the company was, in part, due to the introduction of new wines, wine brands and spirits into and throughout the Australian wine & spirit wholesale markets and the international markets already mentioned. Rogue Wines is now a thriving wholesale business and has expanded to wholesaling and distributing many of its own brands from around Australia and New Zealand as well as a collection of other producers and labels from many wine growing regions around the world through my pre-existing relationships & contacts, I was able to expand and introduce Rogue Wines into the Singapore and Malaysia markets.Please contact me for a complete list of duties and responsibilities. Show less

I was hired by Ed Peter who had just bought the Denise The Wine Store a few months before I started. Essentially I was asked to fix the many issues that were causing the business problems, including for example changing its name, which later went from Denise The Wine Shop to Singapore Straits Wine Company and ultimately The Straits Wine Company.
I was first employed as the General Manger of the retail arm of the business, which was 12 retail stores in Singapore, with future plans to acquire 4-6… Show more I was hired by Ed Peter who had just bought the Denise The Wine Store a few months before I started. Essentially I was asked to fix the many issues that were causing the business problems, including for example changing its name, which later went from Denise The Wine Shop to Singapore Straits Wine Company and ultimately The Straits Wine Company.
I was first employed as the General Manger of the retail arm of the business, which was 12 retail stores in Singapore, with future plans to acquire 4-6 more stores over the coming months. However after 6 weeks I was promoted to Chief Executive Office of the group and all its departments, which included the twelve retail shops across Singapore, two restaurants in Duxton Hill Singapore, a wholesale wine business with six wholesale sale reps selling into the Singapore trade, a buying team which sourced wine from around the world and from up to 30 international suppliers, oversaw the advertising, marketing and sales departments of all the brands & businesses in Singapore and Malaysia, and the overall running of the head office and related business. In effect I held many roles all tied up into this one position. After a short time working there, I realised the whole business needed major intervention and fixing of its many interests, as it was lacking procedures and systems that would have enabled it to function better. So I went about a complete overhaul of just about every segment of the entire enterprise, and like I mentioned previously the duties I was involved with included every aspect of the company.Please contact me for a complete list of my duties & responsibilities. Show less

My role at Prestige Foods International was to be part of the team that sold and then exported produce including meat - beef, lamb and chicken - as well as fish, fruit, salad and other vegetables, frozen produce, dairy products and non-food supplies to luxury resorts in the Maldives, Sri Lanka, Pakistan, the Seychelles and throughout the Indian Ocean. My primarily role was to improve and grow the wine and liquor side of the business. Responsibilities included:Being proactive in sourcing… Show more My role at Prestige Foods International was to be part of the team that sold and then exported produce including meat - beef, lamb and chicken - as well as fish, fruit, salad and other vegetables, frozen produce, dairy products and non-food supplies to luxury resorts in the Maldives, Sri Lanka, Pakistan, the Seychelles and throughout the Indian Ocean. My primarily role was to improve and grow the wine and liquor side of the business. Responsibilities included:Being proactive in sourcing products and finding new products for the company to sell to its customer base.Find & establish new wine & spirit suppliers to improve profitability and product range, as well as re-negotiate all pricing from existing wine & spirit suppliers to ensure we were receiving the best pricing available.Sales, advertising and promotion to our customer base.Look for new customers and sales opportunities throughout existing and potential markets.Ensure all export and import laws were followed and adhered to during the organising of customers orders and shipments.Other duties included all aspects of servicing, maintaining and expanding business from the customer base, sourcing and purchasing of products, day to day liaison and follow through with clients, receipt, confirmation and the processing of orders. Visiting our suppliers, wineries, food wholesale markets as well as product expo’s and shows. Visit markets and meet with all levels of management, including senior managers of these businesses, mangers in the departments of food and beverage, housekeeping, chef’s and anyone else in the position to purchase or re-order from Prestige Food International.Identify and make the most of any and all potential opportunities. Show less

My role at Domaine Wine Shippers was to wholesale wine and reinvigorate the companies client base. Following my early success within the business I was promoted to a key account representative and became the leading sales representative for the business. Responsibilities included:Maintain and build business & sales with on and off premise accounts. Develop short and long term strategies for our wine and spirit brands in the Victorian market.Wine sales.Wine marketing.Wine… Show more My role at Domaine Wine Shippers was to wholesale wine and reinvigorate the companies client base. Following my early success within the business I was promoted to a key account representative and became the leading sales representative for the business. Responsibilities included:Maintain and build business & sales with on and off premise accounts. Develop short and long term strategies for our wine and spirit brands in the Victorian market.Wine sales.Wine marketing.Wine promotions.Working with the producers we represented in developing advertising, marketing and promotions of their wines we represented in the market.Promote, market and sell the Domaine Wine Shippers portfolio. Chase up late payers.In order to learn more about the people and stories behind the wine labels we represented, in 2006 I accompanied Gary Steel on a six week work trip to Europe. During that six weeks, while based in Beaune, we visited in great detail the wine regions of mostly France, but also Italy, Austria & Germany. It was an incredible time and I learnt more about wine and the business of wine than at any other time during my career. Show less

The Philip Murphy Toorak store was the jewel in the crown of the Philip Murphy wine and spirit retail chain in Melbourne. In my time at this business I was a leading member of a team that broke all previous sales records of the business. Responsibilities included:Customer sales to both retail and corporate clients.Management of the store, including hiring, supervision and training of staff. The day to day running of the business.Writing rosters.Customer service and… Show more The Philip Murphy Toorak store was the jewel in the crown of the Philip Murphy wine and spirit retail chain in Melbourne. In my time at this business I was a leading member of a team that broke all previous sales records of the business. Responsibilities included:Customer sales to both retail and corporate clients.Management of the store, including hiring, supervision and training of staff. The day to day running of the business.Writing rosters.Customer service and liaison. Maintain, supervise and develop corporate sales, stock management, banking procedures, and in store promotions.Promote and market wine tastings and dinners to corporate and private customers.Creation and development of staff incentives which was a major source of sales growth and cost reductions.Purchasing of wines and spirits from wine wholesalers. Show less

Darwin’s Deli Catering specialised as a food service and delivery business that was based in Hammersmith London and delivered lunches to customers, mainly in office buildings and the like around that area. I worked as the area manager of the Hammersmith to Knightsbridge outlet, which was one of six outlets across London.Responsibilities included:Management, marketing, sales, and distribution.The development of new businesses opportunities, sourcing new markets, new customers and new… Show more Darwin’s Deli Catering specialised as a food service and delivery business that was based in Hammersmith London and delivered lunches to customers, mainly in office buildings and the like around that area. I worked as the area manager of the Hammersmith to Knightsbridge outlet, which was one of six outlets across London.Responsibilities included:Management, marketing, sales, and distribution.The development of new businesses opportunities, sourcing new markets, new customers and new products to sell.Stock control.Staff supervision and training.Hiring and firing of staff.Data entry and production of business reports including sales, expense, profit and stock on hand reports.Cashier work and general bookkeeping.My own sandwich round each day on a push bike. Show less

I assisted Clive Otto and the wine making team in the production of the 1996 Vasse Felix vintage, and then continued on as a cellar hand in the winery as well as helped in the vineyards, which included being part of the the team that pruned their newly acquired Mt Barker vineyard which went on to become a major component of their premium label Heytesbury Cabernets.Responsibilities included:Planning and organising the production of wine.The assessment of fruit from vineyards to help… Show more I assisted Clive Otto and the wine making team in the production of the 1996 Vasse Felix vintage, and then continued on as a cellar hand in the winery as well as helped in the vineyards, which included being part of the the team that pruned their newly acquired Mt Barker vineyard which went on to become a major component of their premium label Heytesbury Cabernets.Responsibilities included:Planning and organising the production of wine.The assessment of fruit from vineyards to help in the decisions of when to begin harvest. The tasting of wines from different vineyards to help decide on final variety & vineyard blends. Grape selection, grape crushing, monitoring of the fermentation and filtration process, bottling and packaging of wine for sale.Research of new varieties, blends and styles depending on market demand as well as senior management and marketing department direction.Ensuring the wine met legal standards and specifications.Assistance in the training of education of the cellar door sales teams and distribution sales teams.Pruning in the vineyard. Marketing and wines sales.Conducting winery & cellar tours. Show less

This role was in a busy fine wine drive through bottleshop in Nedlands and the duties and responsibilities included:Customer sales.Supplying customers with advice and information on products we sold.Offering opinions and suggestions depending on customer requirements.Promoting and marketing particular wines, beers or spirits in line with the overall business plan of the business.Coming up with advertising, marketing and promotions for the store depending on the time of year,… Show more This role was in a busy fine wine drive through bottleshop in Nedlands and the duties and responsibilities included:Customer sales.Supplying customers with advice and information on products we sold.Offering opinions and suggestions depending on customer requirements.Promoting and marketing particular wines, beers or spirits in line with the overall business plan of the business.Coming up with advertising, marketing and promotions for the store depending on the time of year, season and potential opportunities.. for example Champagne promotions during Christmas, or red wine promotions during winter. The maintenance and growth of sales for corporate accounts.Stock takes sand stock control. Show less

Bar keeping & general customer service.Ongoing marketing and promotions for the business.Food and beverage service in the restaurant.Stock control and stocktaking.Staff supervision.Shifts in the drive through bottleshop, which included similar tasks as previously stated.

I worked at Jane Brook Winery in a part time basis.Responsibilities included:Deliver outstanding customer services and experiences to all visitors to the winery.Assistance in the coordination of customer visits and bookings for groups, tours and visits.Help with the wineries marketing & promotions.Waiter in their restaurant.Wine tastings in the cellar.Helping customers with food and wine pairings.Assistance with ensuring the accuracy and timeliness of all… Show more I worked at Jane Brook Winery in a part time basis.Responsibilities included:Deliver outstanding customer services and experiences to all visitors to the winery.Assistance in the coordination of customer visits and bookings for groups, tours and visits.Help with the wineries marketing & promotions.Waiter in their restaurant.Wine tastings in the cellar.Helping customers with food and wine pairings.Assistance with ensuring the accuracy and timeliness of all administrative tasks and processes with wine related sales and service activities.Actively promote all Jane Brook products and services. Show less