Working with my client Marriott International for the Northern US and Canadian market. Working across all departments and properties to fill management level roles. Screening and working with property's to fill the roles.

As a Customer Service Advisor I provide assistance for overall clients todeliver outstanding services and improve customer satisfaction/retention.Provide exceptional support for clients to resolve problems by utilizingsystem with focus on documenting clients' information.Key Accomplishments:• PHE & NHS 111 for COVID-19: Utilised government and NHS information torespond customer general enquiries. Managed essential call backs and assistscallers on emergency services as per requirements and gathering significantinformation.• Test & Trace: Secured client information/directing public to communicatewith team tested positive for COVID-19• Department for Business, Energy & Industrial Strategy: Provided supportand guidance for general public on government funding by receiving call.• HR: Organised and managed effective system to enhance workforce.

I gain in-depth knowledge in plumbing and carpentry from colleagues toassure safety in working environment. Provided exceptional services tocustomers by utilising different tools.• Gained comprehensive knowledge in safety procedures.

I delivered training to employee to enhance workforce. I evaluated stock andmade fresh bakery goods. Kept the store tidy and 'dressed' the shelves todraw customers in. I monitored counter and facilitate customers on dailybasis. Contributed as active member of large team.• Managed and maintained stock rotation in accordance to expiry dates incompliance with food safety procedures.

I monitored the overall environment of restaurant in the absence ofmanagers. Grasping new product and constantly building my speed yet stillupholding standards. Delivered services for customer and prepared food whileimproving product quality.• Established and sustained congenial and professional relationships withteam to optimise maximum revenue.