• Constructed and maintained a database of 200+ clients through Excel which improved organization of client information• Cleaned data entry of client information with SQL and utilized Power BI to create an interactive database which enhanced ease of accessibility of client information• Reviewed and created detailed reports for 50+ criminal cases which analyzed and highlighted optimal trial strategies

• Trained over a dozen employees on proper facility guidelines and exceptional customer care service• Educated 250+ youth per day regarding career responsibilities and opportunities through interactive presentations• Streamlined communication between upper management and employees to maintain an efficient and organized work environment leading to an overall improvement in customer satisfaction by 26%

• Increased sales by 15% through upselling menu items and advertising promotional products• Managed cash transactions up to $1000 per day accurately and balanced registers at the end of shifts• Performed inventory control, reducing waste and ensuring product availability