Garrett Earley, Pmp Email & Phone Number

Newark, New Jersey, United States

Clean Energy Jobs Program:• Expertise in Workforce Development and Applicant Tracking Systems Implementation • Clean Energy Jobs Program Platform | Product Owner & Project Management• Vendor Management & Outreach to Contractors & Community Organizations• Business Intelligence Analyst & Developer• Plan & Execute Continuous Improvement processes• Workforce Development | Policy Developer Notable Projects: Created a short-term applicant tracking program via SharePoint while leading an RFP for a long-term platform. Project manage as product owner for the implementation and ongoing support for the Clean Energy Jobs Program Platform.

New York, New York

Analysis and support to RLM (ERP) and KWI (POS) systems. Daily monitoring of and resolutions for support tickets. Implement Continuous Improvement measures for system efficiency. Create technical specs for system developments, user stories and test new builds. Troubleshoot data transmissions between RLM and KWI. Develop company wide reporting and dashboards to illustrate performance metrics for executive leadership.Notable Project: Establish and create new business practices for ERP Implementation and provide ongoing operational system support.

New York City, New York

I provide data analysis, data profiling, and quality control analysis in support of growth, risk assessment, and compliance goals. Evaluate procedures and systems and incorporate industry best practices to drive continuous process improvement with the DTC business (Retail and E-Comm departments). Experience with KWI, RLM, AgilOne, Jagged Peak, Axper, Concur and proficient in Power BI.Notable Project: Introduce business intelligence software to executive level leadership through dashboards and identify department wide opportunities to integrate PowerBI to improve efficiency.

Union, Nj

Account management and increase sales of NY metro retail clients as well as discover and research new leads. Provide analysis and support to Retail Sales Manager. Perform product training to demonstrators and butchers in stores and trade shows. Present product lines to buyers and merchandisers for order securement and new product launches. Created and edited POS material and advertisements for luxury items.Notable Project: Utilized Power BI to analyze sales data extracted from AS400 systems, and lead operational transition to new ERP system (SAP)

Newton, Ma

Interviewed internal and external candidates for placement throughout the Customer Service Department. Responsible for all Wholesale Order Processing through EDI and from Sales Division. Managed and provided day to day direction, coaching, and support to 12 diverse national customer service reps. Handled all escalated customer calls, analyzed call reports on a daily basis, and made appropriate staffing changes. Call center scheduling, call system admin, and maintaining our abandon rate and speed of answer standards. Maintained strong customer service focus by monitoring select calls of the 2500+ weekly calls placed to Account Services, consisting of calls from our direct consumers, retailer locations and our national sale's staff. Decreased charge backs from vendors by implementing cross departmental teamwork enforcing all vendor compliance material across the service organization. Administered annual evaluations, addressed employee escalations, hire and reinforced training. Developed reporting to monitor and assessed staff productivity and made appropriate changes to account assignments as needed.Notable Project: Developed and executed a training and mentoring program to reduce onboarding time and improve representative turnover, and created automated reporting to accelerate order processing and reduce chargebacks.

Canton, Ma

Provided efficient, knowledgeable, and proactive service to accounts and sales executives.Was responsible for insuring all vendor compliance criteria are met; rectifying any charge back issues relating to purchase orders; maintained up-to-date records of account contacts, telephone and fax numbers online. Processed and Resolved EDI issues (audit reports, incoming purchase orders, etc.); maintained bulk orders. Maintained and fostered relationships with accounts that accrue over 100 million dollars in sales a year. Analytical skills and phone service required to keep and build relationships with said accounts.