As the Business Development Manager at DIME, I drive strategic growth and oversee the expansion of our operations across multiple states and internationally. Leading efforts to scale from three states (CA, AZ, OK) to eight (including NM, NV, MT, MA, and NY), I also successfully relaunched our presence in Canada.My role encompasses the full spectrum of business development, including spearheading hiring, recruitment, and training initiatives to build high-performing teams in new markets. I’ve implemented key Standard Operating Procedures (SOPs) to ensure consistent operations and success across regions, while optimizing our processes for expansion. Additionally, I manage relationships with all licensing partners across sales, distribution, manufacturing, and storage, ensuring seamless execution in new markets.Key Achievements:Expansion Leadership: Oversaw DIME's successful growth from 3 to 8 states, including high-priority markets such as New Mexico, Nevada, and Massachusetts.International Relaunch: Reestablished DIME’s presence in Canada, streamlining operations and ensuring compliance with international regulations.Team Building & Development: Managed end-to-end hiring, recruitment, and training processes, building strong teams to support rapid growth across all new territories.Operational Excellence: Established numerous SOPs, driving operational consistency, efficiency, and scalability across expanding regions.Licensing Partnerships: Managed all licensing partnerships for sales, distribution, manufacturing, and storage across new markets, ensuring optimal logistics and legal compliance.Contract Negotiation: Negotiated all contracts, including pricing and COGS, to secure favorable terms with partners and maximize profitability.Cross-Functional Collaboration: Worked closely with marketing, sales, and product teams to ensure seamless launches in new markets, aligning efforts across departments for maximum impact.

As the Hiring Manager at DIME, I lead the recruitment, onboarding, and training of top talent across multiple states as we rapidly expand our operations. My focus is on building a dynamic, high-performance team that drives the company’s growth and success in competitive markets. I oversee the entire hiring process, from identifying key talent to creating streamlined onboarding experiences, ensuring that every new team member is set up for success.I’ve developed standard operating procedures (SOPs) to optimize recruiting and onboarding workflows, enhancing efficiency and scalability as we grow. In this role, I collaborate closely with leadership to ensure our hiring strategies align with DIME’s long-term goals, helping us expand from 3 to 8 states and relaunch in Canada.

Managed and inspired a team of 100+ employees to create ownership opportunities for customers on the sales floor. Elsewhere, guided the talent that provided sales, customer service, technical support and training, while working in partnership with the business team.Responsible for leading and developing managers and leads, including performance reviews, career planning and growth while advising them on how to best support their individual teams of 20+ employees.Worked behind the scenes, overseeing operations such as inventory and visual merchandising.Actively built teams - hiring, training, coaching and developing team members in all disciplines and more. Ovation Award winner

Lead and mentor of 60+ employees providing industry leading customer service, cutting edge technical support, diagnosis, repair and education for all of Apple's products. Apple OS X and Hardware Certified. Quickly promoted to Manager to oversee entire store team for a more global and impactful experience. Apple Certified Macintosh Technician and Mobile Device certified for iOS devices.

Facilitated classroom-based training sessions to Apple Creatives delivering education services in Apple Retail Stores worldwide. Training focused on teaching methods specific to adult learning, long-term retention, and varied learning styles. Influenced and partnered with Apple’s Instructional Design team for curriculum development and revisions that impacted training worldwide for over 300+ stores. Supported global and national teams remotely to help inspire, teach Apple’s culture and drive for results. Trained international teams from retail stores across the globe including but not limited to China, Hong Kong, Australia, UK, Japan, Italy, Canada, Spain, France, Australia, and Germany.

Lead and mentor for a team of 35 employees, including technicians and trainers, responsible for their development and training in driving store results and creating brand promoters.Customer satisfaction scores consistently at 95-100%Living the Credo Award WinneriLife and iWork certified, Apple Pro Apps certified - Aperture, Final Cut Pro and Motion

Execute integrated sales, relationship, and credit strategies to achieve desired revenue and service hurdles. Proven leadership and team building skills, coupled with the ability to manage customer relationships and provide banking services to exceed sales goals. Retail banking, Business banking, residential lending, and life and health insurance sales.

Provide expert financial planning advice and service to Wells Fargo customers.