Technical Support
CurrentProvide customer support for several client and application tier level products, including ISIS, Isentris, Cheshire, Registration, and an Oracle data cartridge Accelrys Direct. Installation of ISIS, Isentris, Direct, Oracle, Internet Information Server (IIS), and application tier products on Solaris, Red Hat Linux and Windows Server operating systems on servers and virtual machines, either internallly or at numerous pharmaceutical companies in the Unites States for the past 13 years.Developed and tested procedures for migration of databases to the BIOVIA Direct platform for use with BIOVIA Isentris and Insight applications.Troubleshooting of customer’s programs written in languages including Java, and VB.NET and Pipeline Pilot PilotScipt.Applied knowledge of Oracle PL/SQL and triggers to assist customers to update columns in their Oracle tables when inserting/updating/deleting data.Some knowledge of developing utilities in BIOVIA Pipeline Pilot, and creating Certificate Signing Requests (CSRs) and installing certificate keystores for use with BIOVIA web applications.