Manage three main functions directed towards Protecting, collecting, and Pursuing SCE’s billed revenue.

Managed SCE’s electronic and walk-in Payment Channels.

I actively engage a work force of approximately 550 team members, within the Revenue Services Organization, supplying support related activities as they pertain to Employee Development, Communications, and Work Locations/Facilities. I manage and work directly with a staff solely dedicated to ensuring the employees of the Revenue Services Organization are up-to-date and understand current events that may or will impact their daily work, or work/life balance; are aware of key compliance related deadlines; have the physical tools and resources they need to achieve key daily operational goals and objectives; have a balanced and complete Personal Development Plan in place with their Manager to ensure proper measurement of performance and also one that drives towards professional growth; have a comfortable and safe working environment; and the overall ability for each team member to move freely throughout their day unencumbered by basic needs.

Engagement of quality related activities that are targeted at ensuring customers receive a timely and accurate monthly billing statement. I also oversee and ensure the monthly financial reconciliation of $800M to $1.2B in revenue is completed with the intent of accurately reporting receivables. This activity is performed to be in compliance with federal Sarbanes Oxley (SOX) requirements. The position directs and oversees the execution of the following duties that are performed by both leaders and individual contributors: Detailed maintenance and construction of rate calculation sheets (control documents used for revenue calculation for approximately 200 rates and 500 rate combinations); Development and maintenance support of supplemental rate calculation tools; Rate interpretation and calculation design based on mandated and directed rate modifications; Rate and bill calculation testing and validation, including a detailed relationship and handoff process between internal departments; Billing defect identification, interpretation and resolution; Print bill validation for presentation, and compliance; Coordination and validation of monthly bill messaging to customers determined by rate class or geographical location; Detailed tracking and facilitation of billing data requests relating to Executive level customer complaints; Budget planning and forecasting for a $19M postage budget; forecast and manage impacts due to business modifications from the United States Postal Service (USPS); Bulk Mail liaison between the USPS and SCE’s Customer Service Organization, providing detailed USPS requirements to the various organizations throughout SCE responsible for bulk mail; Help support and manage the Bulk Mail Compliance program directed by SCE’s Ethics and Compliance office; Manage the returned mail process for all deposits, monthly billing statement, collection notices, and general correspondence letters to help improve cash flow and reduce outstanding receivables.

Responsible for a multimillion dollar collections portfolio. Assisted customers in being creditworthy and pursued outstanding receivables.

Provide customer service to SCE’s 5 million customers. Residential and commercial and industrial segments.