Greg Baxter Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Most recently (2020) I was asked to perform a dual-hatted role of Chapter Principal QAL (Quality & Application Lifecycle Management) and Chapter Principal RUI (Request 2 Resolve, Usage 2 Cash, InfraCo / Wholesale). Key.
• Set up a flow-to-work model in support of our Group Owners / Leads missions’ outcomes. This was through a mix of coaching members of Feature Teams to be more self-sufficient and injecting skilled resources into the.
• Resource Management of a technical workforce of ~750 Engineering resources ensuring financial recovery, resource upskilling (investing in career development) and analytics to monitor supply & demand.

Melbourne, Victoria, Australia

• I was tasked with the accountability for the IT Major Programmes (IT Application Resilience & Decommissioning) with a cross company focus on the need to manage improvements on the Business-Critical applications. Key.
• Delivered a multi-year Resilience Program to meet Board Commitments to reduce Telstra’s operational risk and strengthen IT controls (e.g. introducing Disaster Recovery capability).
• Delivered a multi-year Decommissioning Program to meet CEO/Board commitments to simplify the IT landscape by reducing the number of legacy IT applications.
• Provided compliance guidance and addressed Corporate Compliance, i.e. risk-related exposures.Also, I was appointed to the role with establishing and running two CoE’s being the (1) Release Management CoE and the (2).
• Delivered IT changes at scale in an Enterprise environment understanding the many dependencies and priorities by building strong relationships with key stakeholders.
• Introduced testing independence to ensure quality outcomes were achieved with an “always on / customer first” service lens.

Melbourne, Victoria, Australia

• I was asked to work with the CIO and the leadership team on the OSS domain.Key achievements:
• Lead and managed the delivery of Telstra’s IT Roadmap for strategic and legacy IT Solutions. These covered a number of corporate applications across the OSS domains (Fulfilment, Inventory, Assurance, Wholesale, NAEMS.
• Worked with Human Resources, building organisational capability through talent acquisition, career coaching, contractor conversion, graduate programs and organisation re-alignment.
• Integrated transformational/strategic outcomes into a BAU operating model with End-to-End focus across Order to Activate (O2A) and Fault to Restore (F2R) processes.
• Worked with Corporate Finance on the Financial Management of OSS’s Capex, Opex and Propex budgets ($160m) and benefit realisation targets (10%) which was achieved.

Melbourne, Victoria, Australia

• I was asked to take on the lead provider accountability for the Fulfilment portfolio (OSS). Key achievements:
• Lead and managed the delivery of the technology functions for the IT Transformation Fulfilment Program which covered ~260 applications and a working budget of ~$210M.
• Took over the technical role of Systems Integrator from IBM to deliver the OSS program.

Melbourne, Victoria, Australia

• TabCorp were looking to bring together their four different divisions and I was asked to establish a centralised view of their different customer bases. Subsequently, I was also asked to assist with assessing the.
• Managed an RFP to replace several legacy systems/functions within the Casino Division with an “out of the box” offering that integrated Casino Management systems / operations (Tables & Slots), Hotel Management systems.
• Plan and set the strategic direction, design and delivery of a Customer Loyalty/Rewards program to the Gaming customers.
• Asked to step in and lead the testing activities for a troubled project (Wagering Migration) that was behind schedule and over budget. Stakeholder Engagement required at many levels of the organisation (including the.

Melbourne, Victoria, Australia

• I joined Telstra directly when they embarked on setting up IT Solution Centres and was allocated to the area of Telstra Billing systems. Key achievements:
• Established a new team including the recruitment of 12 permanent staff and 40 contractors initially.
• Oversaw the movement / change management of IBM and EDS to a global delivery model for the Telstra Billing applications working with project managers, Procurement, Legal, Vendor Management and international partners /.
• Utilising my management skills and technical expertise, delivered a number of “troubled projects”, including the hostile transition of a key billing system.
• Identified and drove opportunities in the lifecycle management of corporate applications, including Total Cost of Ownership (TCO) and quality control throughout the Software Development Lifecycle.

Melbourne, Victoria, Australia

• I led a team on delivering various initiatives servicing the Telstra account. Some being:
• Initiative Management Program Manager
• General Manager of Director Delivery Centre (workforce management)
• Project Management of the troubled ADBoR project