Greg Bermon Email & Phone Number

Responsibilities include but are not limited to:Specialties: Asset Management (using ITIL best practices) Client Support ServicesConfiguration Management (using ITIL best practices) Incident Management (using ITIL best practices) Off-shore Team Management Product Lifecycle Management (using ITIL best practices) Provisioning Support-Implements the service asset management policy and standards„„- Evaluates existing asset management systems and the design, implementation and management of new/improved systems for efficiency and effectiveness„- Develops asset management standards, asset management plans and procedures„„- Ensures that the asset management methods and processes are properly approved and communicated to staff before being implemented„„- Ensures assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates„„-Plans population of the asset DB; manages the asset DB, central libraries and tools; ensures regular housekeeping of the asset DB„„- Provides reports, including management reports- Implements the configuration management policy and standards„„- Evaluates existing configuration management systems„„- Develops configuration management standards, configuration management plans and procedures„- Ensures that changes to the configuration management methods and processes are properly approved and communicated„„- Manages the evaluation of configuration management„„- Manages the configuration management plan, principles and processes and their implementation„„-Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions-„„ Plans population of the CMS; manages CMS, central libraries, tools, common codes and data; ensures regular housekeeping of the CMS

Listed skills include Windows, Itil Service Strategy, Itil Certified, Sharepoint, and 43 others.