• Initially onboarded as a Paraplanner in 2016, promoted to Client Services/Operations Manager in 2018, Head of Operations and Compliance in 2021 and Operations and Compliance Director (SMF3, SMF16 & SMF17) in 2022. • Working nationally to support Target Operating Model adoption as we unify six entities in to one, including regulatory, standard operating procedures, operational steady state and continuous improvement. • Implemented improved, streamlined and technology-driven business processes, delivering enhanced productivity and performance, whilst improving standard operating procedures throughout the organisation. • Improved company culture, engaging employees, mentoring and coaching to support professional development and growth; soliciting buy-in for operational improvements and readiness through open and transparent communication, improving staff retention and adopting a more thorough recruitment process. • Establish department KPIs to support the accomplishment of the company’s strategic objectives.Key Achievements: • A key player in company acquisition, from research and due diligence to implementation and onboarding and buy side due dilligence. • 2024 - Led project to unify insurances across group, saving over £400,000pa.• Acted as a trusted professional to both executives and employees, managing workforce concerns sympathetically whilst safeguarding business requirements, providing an employee-orientated, high-performance culture to drive empowerment, productivity and standards. • Ultimate budgetary responsibility for financial performance of regional firm, achieving turnover growth of 15% for FYE2023. • Led group operations assisting COO in implementing other firms, onboarding new technologies, supporting changes in processes and designing target operating model. • Running projects with tight deadlines such as integration of firms, key compliance outcomes and novation of businesses in order to meet key operational priorities.

• Implement improved, streamlined and technology-driven business processes, delivering enhanced productivity and performance, whilst improving standard operating procedures throughout the organisation. • Ensure adherence to all compliance frameworks, overseeing the training of AML, KYC and other functions to align with compliance.• Establish department KPIs/measurements to support the accomplishment of the company’s strategic objectives.• Accountable for the timely submission of FCA/Gabriel returns, acting as the point of contact for any FCA queries on questionnaires. Selected Achievements:• Member of the Investment Committee, providing reports on key compliance and regulatory risk to align with the approved appetites. • Delegated responsibilities under SMCR Senior Management Functions SMF16, SMF17 and Controlled Function Manager of certification employee.• Overhauled appraisal system resulting in better employee engagement, improved performance and MI reporting.

Apprenticeship in Customer Service. Completed 12 month apprenticeship in 6 months and made permanent employee.