Greg Braukus Email & Phone Number

Remote

Dealer Information Systems Corporation (DIS) is a leading SaaS-based, vertical business management software provider for agricultural, construction, truck refrigeration, and lift truck dealers in North America.

Seattle, Wa

As the business leader at Bonanza, my responsibilities encompassed crafting and executing our strategic vision, oversight of daily operations, and management of all financial aspects. Bonanza stands out as an eCommerce marketplace distinguished as the top-rated site for Customer Service, Communication, and Ease of Use in the 2021 seller survey by EcommerceBytes, surpassing industry giants such as eBay, Amazon, Facebook, Etsy, and Mercari. Our dedication to excellence was further validated with the honor of being named a 'Best Company to Work For' by Seattle Business Magazine in 2021. We are fervently committed to empowering eCommerce entrepreneurs to thrive independently, liberated from the constraints of any single platform or intermediary.

Greater Seattle Area

Led the comprehensive lifecycle management of a cutting-edge enterprise eCommerce platform for Terex, spanning from requirements gathering through deployment and ongoing enhancement. Pioneered a strategic vision aimed at seamlessly integrating digital processes across our value streams, encompassing design engineering to aftermarket services, fostering a top-tier, cohesive customer journey.Championed the transformation of parts.terex.com, driving the conceptualization and execution of innovative customer experiences through agile and waterfall methodologies. Elevating the online aftermarket brand, I orchestrated a paradigm shift in dealer and customer satisfaction levels. Spearheaded the digitalization strategy across aftermarket operations, harnessing advanced analytics to optimize the Enterprise eCommerce channel.By consolidating disparate eCom platforms, payment gateways, and Bill of Materials (BoMs) across 20+ subsidiaries into a unified system, I streamlined operations, fostering enhanced business alignment while mitigating complexity and risk.

Zurich, Switzerland

As a Commercial Business Operations Leader overseeing a $1B+ business segment, I spearheaded the task of aligning and enhancing various product lines and business operations to create a cohesive global sales process and tax model. This involved recruitment, training, and leadership development for the management team, as well as the implementation of standardized operating procedures and key performance indicators (KPIs)/service level agreements (SLAs). Additionally, I established ambitious business and compliance targets and led multi-year improvement initiatives to drive organizational growth and team proficiency. Furthermore, I contributed to the creation of a Corporate Executive Development course focused on leadership, showcasing my commitment to continuous learning and development within the organization

Greater Seattle Area

As the company-wide Subject Matter Expert, I was entrusted with the pivotal responsibility of evaluating, developing, deploying, and refining next-generation systems, processes, and policies. This entails close collaboration with key departments such as Tax, IT, Accounting, and Finance to ensure seamless alignment. My overarching goal was to establish operational excellence roadmaps aimed at enhancing customer satisfaction, fostering innovation, and driving process improvements, all of which are integral to generating sustainable and profitable revenue growth.

Greater Seattle Area

Tasked with crafting a comprehensive strategy, I was entrusted with spearheading the conceptualization, planning, and execution of a holistic framework encompassing vision, roadmap, processes, systems, technology, and organizational roles. My primary objective included fostering the professional growth of our personnel and instilling a culture of continuous improvement within an ecosystem dedicated to delivering an unparalleled "Best in Class" Customer Experience across our Aerial Work Platform (AWP) global machinery and aftermarket parts enterprises.

Fargo, North Dakota Area

Responsible for overseeing the strategic planning, execution, and optimization of all aspects of Inbound and Outbound Tele Sales, Pre-Sales Technical Support, Vendor Operations, Partner Support, and the development of Large Account Reseller and Partner relationships for Microsoft Dynamics and Business products within the United States.

Grand Forks, North Dakota Area

Led comprehensive oversight of a 300+ seat inbound voice, chat, and e-mail customer service, technical support, and inbound sales call center across all facets of operations. Pioneered the establishment of an innovative omnichannel sales environment for AMZN, driving substantial revenue growth through enhanced click-through rates and strategic upselling initiatives within specific brand categories.

Greater Seattle Area

As the project leader, I orchestrated the seamless integration of Networking, IT, WMS tools, and software development resources, ensuring the punctual operational readiness of 11 new fulfillment centers spanning the globe while achieving a cost reduction of $500K per location.

Coffeyville, Kansas