Greg Buchanan Email & Phone Number

Massachusetts, United States

Manage a centralized business user acceptance testing team, working collaboratively with internal business and IT areasLead complex initiatives involving several stakeholder areas and vendors, with a particular focus on User Acceptance Testing (UAT) project coordination between Enterprise Testing Solutions (ETS)Oversee and direct all aspects of the UAT phase of the project 'life cycle' (Initiation, Planning, Execution, Control, Closeout) through application of standard project management methodology, processes and toolsEnsure appropriate level of engagement with business areas to support UAT objectives and timelinesPartner with ETS test leads to ensure System Integration Testing (SIT) execution meets business needs, hand-off's from phase to phase are planned and completed timely and defects are prioritized and communicated effectivelyCommunicate project status to Program Leaders, Business Sponsors and team members in a manner befitting their information needs and stylesResponsible for completion of on-time, high quality deliverables to achieve targeted project outcomes and milestonesIdentify, recommend, and implement new methods, approaches and processes to improve operational efficiency in alignment with Blue Cross Blue Sheild’s commitment to quality assurance and continuous improvementBuild and grow trusting and credible relationships with key internal and external stakeholders

Greater Boston Area

Translate functional specifications into test plans using knowledge of applicable systems, workflows, processing, procedures, business requirements, and other specificationsParticipate in all aspects of user acceptance testing, including test scripts, defect tracking and documentationIdentify and open system related defects (HP Quality Center) either related or unrelated to the current projectFacilitate weekly defect meetings in order to discuss project related issues and address other issues affecting the project(s)Support systems development with analysis, prototyping and problem resolutionServe as a post-rollout resource for the business implementation and support teams to ensure a seamless transition of software to the operations’ groups and external clientsCoach and mentor direct reports and team members to accomplishing department goalsEstablish business procedures for newly developed applicationsCreate and maintain multiple databases (Hyperion and MS Access) to support a platform conversionCreate and maintain testing team website

Outlined, created and maintained an internal Web site (HTML) for the Implementation Services department to increase efficiency and quality of workTranslated functional specifications into test plans using knowledge of applicable systems, workflows, processing, procedures, business requirements, and other specificationsTested 401k related projects on multiple platforms (ie. Web based(Internal and External), VRU and Omni-Plus/Plan mainframe)Identified and opened system related issues through the Lotus Notes Defect Tracking system Ran weekly defect resolution meetings with various internal groupsServed as a post-rollout resource for the business implementation and support teams to ensure a seamless transition of software to the operations’ groups and external clientsConduct post implementation training sessions

Tested a variety of high level projects such as IRS 401k related changes, Total revamping of Putnam’s Client Payroll process, Putnam’s interactive 401k site for plan sponsors and brokers, and many othersRun various SQL queries (TSO) to attain testing data on both the Plan level and Participant levelServed as liaison between the business implementation and programming teamsAnalyzed and review functional specifications and procedures for the purpose of identifying key risk areas for the businessEvaluated the timeframes necessary for the optimal amount of testing involved taking into all aspects driving the project including business needs and potential programming bugsShared and escalated information throughout a project’s timetable to the appropriate level of managementIdentified and opened system related bugs through (PVCS)