Greg C. Email & Phone Number

Remote

- Delivering top-tier support to clients and partners, guiding them through the Location Marketing Cloud, and ensuring superior technical assistance.- Collaborating closely with the Customer Success team to innovate solutions and enhance support offerings, ensuring alignment with client needs and company objectives.- Cultivating strong inter-departmental.

Remote

Successfully onboarding 15 Enterprise clients per week using screen share demo of platform.Set up tracking for e-commerce platforms ( Shopify, WooCommerce, Big Commerce ie) to make sure client's fully integrated. Help clients see overall productivity of their affiliate marketing program by running looker reportsHosted optimization calls with Technical.

Raleigh, NC, United States

Troubleshooting Salesforce, Zendesk and Hubspot integrations.Providing onboarding support to new customers.Collaborating with Product Team on feature request.Supporting Customer Success Team by providing world class support.Facilitating customer conferences to diagnose complex issues.Demonstrating high level of situational awareness and emotional.

Raleigh, North Carolina, United States

Explained product and services to customers while delivering expert customer service. Provided fast and accurate responses while handling complex technical support issues. Troubleshoot customer issues, escalated bug reports while working effectively with a variety of internal teams, including Sales, Engineering and Product Management.

Raleigh, North Carolina, United States

Overseas placement for 104+ Live Online students in the Carolinas. Setting up career fairs and networking events. I take a very strategic approach to finding my students a career in IT by focusing on what makes them unique. This includes an interview process identifying strengths,opportunities and also skills gaps. I help students to focus on changing.

Raleigh-Durham, North Carolina Area

Effectively managed 50 to 70 instructors in the US and Canada for Microsoft Office and Technical courses. On-boarding, logistics consistent feedback. Met with instructors to make sure they were fully calibrated,set expectations addressed any concerns. Negotiated rates, scheduled instructors based on location and availability. Provided instructor support.

Cary, North Carolina

Promoted to Chat Leader for “Live Online”. Resolved issues with clients accessing courseware, virtual platform, and created trouble tickets and escalated issues to technical support. Oversaw online enrollment process from start to finish by processing payments, following up regarding any issues and passing along to sales. Followed up throughout.

Cary, North Carolina

Answered inbound customer service calls and provide one call resolution.Managed relationships with clients in Canada by recommending Microsoft courses for students.Enrolled students processed cancels,roster management, company mailbox monitoring, daily reporting. Qualified leads for sales team and made successful hand-off to sales team.

Built and maintained client relationships by supporting financial solutions. Provided training to tellers. Assisted clients with setting up online banking application. Followed bank rules and regulations to ensure compliance.

Charlotte, North Carolina

Resolved complex billing and technical issues. Utilized company resources to resolve issues. reduced churn by resolving issues, probing questions. Account analysis review to see any ongoing issues and made sure customers were getting best value by helping customer base fully understand potential of network and devices. Follow up, set expectations, shared.