Greg C. Email & Phone Number

Phoenix, Arizona, United States

Participated in all phases of the agile project life-cycle on various water applications being upgraded. Developed test strategies; Created test scenarios; executed test scripts; authored test cases to ensure application functionalities.Wrote SQL scripts for test data setup and management. Provided testing considerations and suggestions to the project team for accurate planning. Mitigated execution issues to insure that project goals and timelines are met. Collaborated with project team members across multiple projects to complete common goals.Refocused efforts across project as necessary to support essential objectives.

Tempe, Az

Owned the vision for an app rebuild. Translated this to workable stories, prioritized appropriately. Identified affordable areas for improvements. Interacted with various teams on app direction, content, promotion, support, etc.Collaborated with stakeholders and dev team to establish a transparent app roadmap.Captured existing app functional needs into consumable user stories to prevent work from being vague or too large. Identified areas for improvement in the app that would allow users to work more intuitively or efficiently.Created goals based on stakeholder/customer input so that work could be categorized and dev efforts remained goal-focused.Defined the phases and scope of each so that the deliverables for releases of the rebuild were clear.Met with stakeholders to derive which objectives were most impactful so that priorities were driven by this information.Kept the product backlog stories prioritized so that those highest delivered the most value.Worked with the dev team to groom user stories, providing clarification on the intent and acceptance criteria.Prepared for sprint planning participation by making sure the sprint backlog stories were clear and the product backlog was kept in priority order.Partnered with Brand on application content, theming and user training to provide a consistent product feel and pertinent message; and to avoid any legal, corporate or association issues.Coordinated releases to the deployment calendar so customers were alerted when new feature sets were available.Requested introduction of mechanism to gather customer feedback on app direction and effectiveness.Evaluated similar market apps to find areas to build on existing advantages and improve where lacking.Advised customer support team on feature roll-outs so that they had current info and could prepare training, documentation or communications.Presented app to business partners to confirm expectations were met and to highlight new features.

Tempe, Az

Coordinated all aspects of the deployment process between multiple teams with disparate perspectives. Promoted standardization of processes, actions and communications to improve the success of deployments. Reformed the deployment information shared as a company. Stabilized a previously random deployment schedule often with inadequate time to complete all pre-deployment activities. Acted as a liaison between business and development teams, each with its own vested concerns, to objectively define areas for improvement. Created a centralized location to make release information (versions, dates, notes, etc.) available when it had been inadequate, inconsistent, obsolete or unknown prior. Built timelines from captured tasks to provide transparency for the deployment windows where before there was often confusion on events, owners and statuses. Standardized the communications to deployment stakeholders so they could quickly assess the status of any deployment event. Scheduled and facilitated deployment planning meetings to capture items scheduled for deployment; discus potential risks, conflicts or dependencies; define contingency plans; and set the scope of the deployment. Ensure development process standards have been met on releases so that they are promoted through environments with proper code, integration and quality checks. Defined deployment guidelines that allowed for a clear understanding of the actions needed before and during deployments and so their execution would be consistent and repeatable. Solicited post-deployment feedback to gauge the success from a stakeholder perspective and identify opportunities for improvement.

Tempe, Az

Established a Quality Assurance strategy for a growing development group. Completed all testing activities on ios mobile app and customer-base billing site. Contributed to two successful product launches that produced no critical or major issues.Introduced concepts of formal testing to development group where the coverage was unknown or lacking and testing efforts were not repeatable.Quantified a defect severity scale for a common interpretation of issue impact.Advised on the overall role of QA in development, including: testing/quality control; development standards; release standards for promotion; and deployment actions.Encouraged the use of standard test vocabulary so that terminology was understood and used consistently.Required designated environments so that testing would be controlled, isolated and has known impact points. Facilitated discussion on the promotion of code through environments to help define release processes and entry/exit criteria. Administered a test repository site where tests could be authored and accessed centrally to determine coverage and aid in reproducibility.Performed all testing activities in two successful product launches where foundational, privacy, billing and access issues were prevented from being exposed to customers.Took part in agile ceremonies, using my experience to encourage agile principles, processes, roles and responsibilities.Drafted a defect intake process to classify issues and defined their workflow.Responsible in staff expansion by performing screening, interviewing and candidate selection with regard to the testing skills and experience required for roles.Trained new testers on QA principles; test processes, strategies and standards; environment access; tool sets to ensure they had a good foundation in the test space.

United States

Assessed and modified the development workflows of vendor applications to follow a corporate standard. Assisted the legacy application team in adapting to agile development. Collaborated with department leads to capture valid cases for test authoring in circumstances where no development SME existed. Provided team guidance during the transition to incorporate agile development methodologies. Led sessions on test philosophies and QA best practices to upskill team members of various experience levels. Restructured application test repositories with a clearer layout, removing obsolete, invalid and duplicate tests.

Scottsdale, Az

Facilitated all aspects of testing on a CRM conversion project with a tight deadline. Coordinated meetings and activities between multiple development teams, business and test resources, local and remote/offshore.Facilitated test-driven meetings, such as defect triage and daily status updates.Represented test efforts in various settings: planning sessions, status meetings, management presentations, etc.Contributed to improving quality in the testing space by providing training on test case authoring, input in requirement grooming and feedback from test case review.Generated various QA artifacts, including: test plans and reports, status and defect reports.

Scottsdale, Az

Established standardized testing aspects on a CRM conversion project. Completed all testing needs for product launch. Contributed to the successful replacement of several legacy systems.Advised trainers and team leads in presentations and UAT sessions.Implemented a defect management process to capture and track existing issues.Performed various responsibilities as needed, including: content admin, release engineer, scrum master, business analyst and customer support.Mentored team during agile ceremonies.

Phoenix, Az

Advanced through testing roles over 14-year period. Transitioned as a tester when the company moved from waterfall to agile development.Completed agile Scrum training.Created and executed test plans.Defined test strategies.Authored and maintained test cases.Wrote test scripts.Performed functional testing: black/white box, positive, negative, component, integration.Tested full-stack components: UI, services, database (data, sprocs, functions).Created, advised on and validated defects.Generated test and defect reports.Learned an array of testing and development tools.Contributed to monitoring/alert strategies.Performed deployments.Managed site content.Updated databases and executed data manipulations.Interfaced with teams/leaders as necessary.Gained exposure to automated and performance testing.Attended structured QA training covering QA history; terminology; philosophies; methodologies; strategies; defect management; test disciplines.