Customer Success Manager - Uk
Eindhoven, North Brabant, Netherlands
> Drive retention and growth in a brand new market among our most valuable customers by understanding their business needs and helping them fully optimize Sendcloud's platform to drive growth> Enable successful roll-out of Sendcloud across our customer’s business, including sharing and developing relevant best practices, creative solutions, and working with customers to understand their business needs and goals> Maintain a consistent schedule of communicating with customers about their adoption of the Sendcloud solution, customer satisfaction, and opportunities for deeper engagement> Collaborate closely with sales to support trial customers, onboarding of new customers, renewals, and expansion opportunities> Communicate customer feedback, feature requests and platform issue with appropriate internal stakeholders to help grow and improve our product to best meet our customer's needs