Greg Clapp Email & Phone Number

Greater Minneapolis-St. Paul Area

Cisco Network Engineer (1/2010 – 9/2021) Plan and implement network system upgrades, fixes and patches and provide tier-three network support for the fifth largest food distributor in the US. Support configuration and installation of retail LAN, WAN and WLAN for 165 corporate retail grocery stores and 90 independent stores. Maintain iOS versions on Cisco network equipment for corporate-owned stores and 23 warehouses. Manage standardization of retail access control lists (ACL). Recommend system efficiency, reliability and performance modifications. Coordinate with cross-functional teams to facilitate migrations and introduce technologies. Oversee break fix hardware configuration. Participate in a 24x7 on-call rotation. Monitor network devices via SolarWinds Orion and administer store configuration via SolarWinds Network Configuration Manager (NCM).• Recognized with multiple awards for exceeding customer expectations in providing solutions that keep stores and warehouses running• Managed post-merger transition of WAN circuits and configured, implemented and deployed Cisco network switches and routers at 85 corporate retail stores• Coordinated Access server installation and configuration projects at six field engineer locations• Led project to ensure all corporate distribution centers had secondary external routes• Mapped steps to accelerate and simplify broadband circuit modifications; created a batch script to ease transitions in case of new internet services with altered IP addresses

Greater Minneapolis-St. Paul Area

SpartanNash CompanySenior Lotus Notes Administrator (4/2006 – 1/2010)Managed Notes network of 2,400 clients and 30 Domino servers in 16 locations. Served as company expert on the corporate email system and for cell phone integration. Provided third-level support for Notes-related issues and configured system to enable rapid recovery of Notes servers. Developed Lotus Notes network of users, servers and topology. Managed project plans for Lotus Notes and Domino installation, centralization and upgrade projects. Maintained Blackberry enterprise server with 150 users.• Recognized multiple times for server upgrades and system implementations that enable seamless failover in case of primary system failure• Consolidated 16 remote distribution center mail servers into a central mail server, researched and deployed Lotus Sametime companywide and implemented Postini, a globally hosted spam solution

Burnsville, Mn

• Manage a Global Notes network for 1200 Notes users located worldwide, 12 Domino 6.5.2 servers • Implemented global ID management architecture to optimize ID workflow and minimize creation time.• Provide local and Global support for Lotus Notes users• Create, maintain and manage project plans for all Lotus Notes projects• Created and maintained configuration and process documentation to enable rapid recovery for all Notes servers• Created R5/R6 training material for in-house training • Conducted Lotus Notes training for all employees at the corporate headquarters as well as our remote facilities Conducted one on one training for the executives• Migrated Lotus/Domino Global Infrastructure from R5 to R6.5. • Manage migrations for 900 users to the Notes R6.x client• Implemented Blackberry Server ver. 4.0 to provide users with wireless real-time access to e-mail and calendar.• Implemented additional languages for our worldwide locations so that these users would have a mail client in their native language. The current supported languages are Japanese, Simplified Chinese, German, French & Spanish• Implemented Global Policies for all Notes users which include mail archiving• Implemented/Administer Lotus Sametime 6.5.1 and Lotus QuickPlace 6.5.1 – both on Windows 2003 Server