• Oversee successful customer relations and quality control programs.• Set financial objectives and track expenses to achieve annual planning goals.• Established and oversee marketing and sales promotions to generate new business.• Source qualified employees to provide skilled and adequate coverage for all shifts.• Work within local community to help grow relations with non profit organizations, local businesses and City officials• Strengthened online presence to capitalize on emerging trends.• Create promotional campaigns that drive strategic initiatives and raise awareness of new products.• Managed a team of 12 Managers and over 100 Employees while maintaining a great company culture• Development and implementation of manager training programs• Worked directly with FIBA organizers to develop and execute 1500 person block party for annual FIBA 3x3 World Tour for past 2 years• Forecast and adhere to $3Mil Budget Annually

• Transformed group operations through aggressive process overhaul and attention to quality.• Revitalized business plan and realigned group objectives to increase overall enrollment.• Built new board based around key objectives and group needs• Successfully created and managed group budget to help manage cash flow and ensure fiscal responsibility within a Non-Profit organization• Implemented new recruitment strategies to successfully increase enrollment numbers and also help retain current ones• Work closely with Global Organization to align policies and principles• Oversee booking of strategic training and education events

Multi Location Company within the Hospitality/Service Industry. I worked directly for Shareholders to create and grow this vibrant business from one store to six within the Edmonton Region. I had full responsibilities for the complete development and growth of the company. Summarized responsibilities are as follows;Multi Team Coaching – Developed and maintained a strategic group of managers to operate each location based on a strong set of financial and operational guidelines. Utilized the method of ‘Best Practices’ to ensure strong stable growth. Focused strongly on team communication and development through systems and on-going training. Financial Accountability – Gathered, organized and maintained P&L reports, cash flow analysis, AP, financial forecasts, budgets and cost savings reports. Would meet with Shareholders on a regular basis to update and interpret reports to ensure transparency and communication. Operational Management – Worked with departmental management to create and refine all food and beverage materials including but not limited to food and beverage menu, specifications guide, training manuals, inventory / loss prevention, contract negotiation, cost tracking and weekly summary reports. Developed and maintained a strong service standard through motivation, company culture, detailed training programs and sales initiatives. Marketing & Promotions – Developed, negotiated and implemented individual and company wide marketing programs ranging from major Billboard and radio to in store ‘4-wall marketing’ and direct marketing programs.